athenahealth
athenahealth delivers cloud-based services for EHR, practice management and care coordination.
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Now Hiring @ athenahealth

Integration Design Associate
SummaryClient Integration is a rapidly growing team responsible for building the most trusted and connected healthcare data exchange service platform in the country. These capabilities make healthcare information available to caregivers when they need it. We create tangible value by improving healthcare provider efficiency, strengthening athena's operating cost structure and helping healthcare providers make the right clinical and financial decisions at the right time. The Integration Design Associate is a key member of the Client Integration team. The role requires an experienced interface delivery project manager or program manager who is well-versed in designing, building, and/or project managing the complete range of interfaces and integration solutions offered by athena. In addition to a thorough understanding of athena's current interface offerings, the Associate has the ability and willingness to teach, mentor, and support team members in Integration Design. The Associate should have the ability to provide strategic input, solicited and unsolicited, to Client Integration leadership with a goal of developing better processes, tools and models that generate successful outcomes within the team and improve operational efficiency. This role also requires a solid understanding of operational models and comfort with reporting - developing and utilizing relevant metrics to manage and increase productivity within the team. This person will also have a strong background in process and cross-functional communication. Keywords relevant to you:Creative Problem SolverDesign Thinking, Project Management, Operations Improvement Customer Relationship Builder, Confident Presenter Responsibilities:Lead and complete integration design engagements for prospects and clientsCollaborate with other internal stakeholder organizations (including Client Integration, Product and R&D) to ensure interface engineering engagements and implementations are successfulEngage with key internal teams, specifically Product and R&D, in order to identify, develop and support new features and functionality that best meet the needs of our clients and the broader networkContribute to and lead projects and initiatives that drive towards team and broader organizational advancement and evolving capabilities. Work cross-functionality within the organization and with teams across athenaDevelop specific areas of subject matter expertise within the context of integration/Coordinator (client types, use cases, tools, etc.) that can be relied on by the team and broader organization Qualifications Include:Bachelor of Arts or Science degree2-3 years of project management experience, including management of projects with significant cross functional interdependenciesStrong organizational skills and attention to detail.  Ability to keep track of numerous detail-intensive tasks and ensure their completion and accuracyCollaborative Execution - has built and sustained excellent cross-functional relationships at multiple levels across large organizations, proven record building trust with clients and vendorsDriving Results - has translated the overall objectives of the organization into actionable, quantitative plans and has demonstrated an ability to overcome obstacles to delivery successfullyCulturally astute - is savvy and pragmatic on how to effect changeCommunication - highly articulate; makes written and verbal arguments in a compelling mannerExperience coordinating with third/external parties on both definition of business problems and development of the associated technical solutionsDemonstrated knowledge of SQL, HL7, APIs, Perl and computer networking a strong plus. Technical writing skills preferred 
Integration Design Associate
SummaryClient Integration is a rapidly growing team responsible for building the most trusted and connected healthcare data exchange service platform in the country. These capabilities make healthcare information available to caregivers when they need it. We create tangible value by improving healthcare provider efficiency, strengthening athena's operating cost structure and helping healthcare providers make the right clinical and financial decisions at the right time. The Integration Design Associate is a key member of the Client Integration team. The role requires an experienced interface delivery project manager or program manager who is well-versed in designing, building, and/or project managing the complete range of interfaces and integration solutions offered by athena. In addition to a thorough understanding of athena's current interface offerings, the Associate has the ability and willingness to teach, mentor, and support team members in Integration Design. The Associate should have the ability to provide strategic input, solicited and unsolicited, to Client Integration leadership with a goal of developing better processes, tools and models that generate successful outcomes within the team and improve operational efficiency. This role also requires a solid understanding of operational models and comfort with reporting - developing and utilizing relevant metrics to manage and increase productivity within the team. This person will also have a strong background in process and cross-functional communication. Keywords relevant to you:Creative Problem SolverDesign Thinking, Project Management, Operations Improvement Customer Relationship Builder, Confident Presenter Responsibilities:Lead and complete integration design engagements for prospects and clientsCollaborate with other internal stakeholder organizations (including Client Integration, Product and R&D) to ensure interface engineering engagements and implementations are successfulEngage with key internal teams, specifically Product and R&D, in order to identify, develop and support new features and functionality that best meet the needs of our clients and the broader networkContribute to and lead projects and initiatives that drive towards team and broader organizational advancement and evolving capabilities. Work cross-functionality within the organization and with teams across athenaDevelop specific areas of subject matter expertise within the context of integration/Coordinator (client types, use cases, tools, etc.) that can be relied on by the team and broader organization Qualifications Include:Bachelor of Arts or Science degree2-3 years of project management experience, including management of projects with significant cross functional interdependenciesStrong organizational skills and attention to detail.  Ability to keep track of numerous detail-intensive tasks and ensure their completion and accuracyCollaborative Execution - has built and sustained excellent cross-functional relationships at multiple levels across large organizations, proven record building trust with clients and vendorsDriving Results - has translated the overall objectives of the organization into actionable, quantitative plans and has demonstrated an ability to overcome obstacles to delivery successfullyCulturally astute - is savvy and pragmatic on how to effect changeCommunication - highly articulate; makes written and verbal arguments in a compelling mannerExperience coordinating with third/external parties on both definition of business problems and development of the associated technical solutionsDemonstrated knowledge of SQL, HL7, APIs, Perl and computer networking a strong plus. Technical writing skills preferred 
Operations Project Associate
The Opportunity: Are you interested in using your data analysis skills to make a difference by making healthcare work the way it should? At athenahealth, our mission is to be caregivers' most trusted service. We do this by delivering cloud-based services for EHR, practice management, and care coordination on a single instance, multitenant, open platform spanning over 50,000 providers. As a result, we have a very large, unique data asset. The Posting Operations team at athenahealth is dedicated to gaining insight from our data and driving those insights across our company to help us deliver on our mission. Your contributions will directly impact the performance of a $45MM revenue cycle operation.To succeed, you will need to be a strong analytical problem solver and an excellent communicator.  You will be integral to creating strong business cases which influence product implementation at athenahealth.  You will need to be a critical thinker and have the ability to influence stakeholders across the organization with your command of the subject matter that you are responsible for. Position Summary: The Operations Project Management Associate will be responsible for the delivery and execution of strategic business solutions for the department/ organization.  Your responsibilities will include performing in-depth business analyses, developing operationalized solutions to enhance quality and improve unit cost, as well as implementing those solutions via project planning and management. Responsibilities may include, but are not limited to:35% Perform in-depth business analysesLeverage data to generate scenarios & solve problemsExtract data from a variety of sources including athenanet, Aegis, and SQL reporting toolsAnalyze data via Excel and Access databasesSummarize findings in a clear and compelling mannerMonitor and manage performance in accordance with monthly goalsDevelop streamlined controls and reporting to effectively measure impactsAnalyze variance from established metrics to identify improvement in quality and efficiency35% Project Planning and managementLead projects that solve complex client facing and operational problemsIdentify metrics and define success criteria to create transparency and visibility into program success and/or improvement areasManage tradeoffs/decisions between scope and schedule   Lead and influence cross-functional teams to implement specific components of project planSet clear expectations with all stakeholdersDrive execution and the completion of projects to meet business results Assist team in identifying and executing tasks that fill in gaps in project work streams, supporting implementation, and other needs that may arise Report out on results in a clear and compelling mannerDevelop a "trusted advisor" reputation across athenahealthProvide guidance to other business areas by leveraging operational experience and insightDevelop a robust network of key cross-functional stakeholders30% Provide operationalized solutions to athena stakeholders (both client facing and non-client facing)Leverage analyses to create and propose creative solutions to Product team and customer facing teamsIntegrate client viewpoint into new processes and solutionsEmphasize elegant solutions that favor automation and product enhancement over manual workflowsEffectively & dynamically prioritize solutions based upon operational and client impact Use key performance indicators such as quality, and/or unit cost metricsClearly communicate complex business problems and solutions to non-technical stakeholdersFacilitate expansion of team capacity and scopeIdentify new opportunities for expansion of service(s)Education, Experience, & Skills Required:Bachelor's degree (preferred)2-4 years of relevant experience requiredProven track record of measurable business resultsDemonstrated ability to assume sole and independent responsibility for various projectsStrong problem solving, analytical, and quantitative skillsAptitude for reengineering processes, tools and role(s) to improve scalability, efficiency and qualityEffective verbal and written communication skillsSQL experience (preferred)Mastery of MS Office suiteBehaviors & Abilities Required: Collaborative and possesses a desire to build and sustained excellent cross-functional relationships at multiple levels across large organizationsHighly articulate; makes arguments in a compelling manner, explain complex processes and data flow in a way that's understandable by non-technical stakeholdersLeadership skills with the ability to influenceExcited to innovate in a fast-paced, sometimes intense, rapidly expanding companyEnthusiasm, idealism, creativity, dedication and an open mindAbility to drive results and translate the overall objectives of the organization into actionable, quantitative plansAbility to juggle projects and prioritize effectivelyPassion for or experience in the healthcare industry
Operations Project Associate
The Opportunity: Are you interested in using your data analysis skills to make a difference by making healthcare work the way it should? At athenahealth, our mission is to be caregivers' most trusted service. We do this by delivering cloud-based services for EHR, practice management, and care coordination on a single instance, multitenant, open platform spanning over 50,000 providers. As a result, we have a very large, unique data asset. The Posting Operations team at athenahealth is dedicated to gaining insight from our data and driving those insights across our company to help us deliver on our mission. Your contributions will directly impact the performance of a $45MM revenue cycle operation.To succeed, you will need to be a strong analytical problem solver and an excellent communicator.  You will be integral to creating strong business cases which influence product implementation at athenahealth.  You will need to be a critical thinker and have the ability to influence stakeholders across the organization with your command of the subject matter that you are responsible for. Position Summary: The Operations Project Management Associate will be responsible for the delivery and execution of strategic business solutions for the department/ organization.  Your responsibilities will include performing in-depth business analyses, developing operationalized solutions to enhance quality and improve unit cost, as well as implementing those solutions via project planning and management. Responsibilities may include, but are not limited to:35% Perform in-depth business analysesLeverage data to generate scenarios & solve problemsExtract data from a variety of sources including athenanet, Aegis, and SQL reporting toolsAnalyze data via Excel and Access databasesSummarize findings in a clear and compelling mannerMonitor and manage performance in accordance with monthly goalsDevelop streamlined controls and reporting to effectively measure impactsAnalyze variance from established metrics to identify improvement in quality and efficiency35% Project Planning and managementLead projects that solve complex client facing and operational problemsIdentify metrics and define success criteria to create transparency and visibility into program success and/or improvement areasManage tradeoffs/decisions between scope and schedule   Lead and influence cross-functional teams to implement specific components of project planSet clear expectations with all stakeholdersDrive execution and the completion of projects to meet business results Assist team in identifying and executing tasks that fill in gaps in project work streams, supporting implementation, and other needs that may arise Report out on results in a clear and compelling mannerDevelop a "trusted advisor" reputation across athenahealthProvide guidance to other business areas by leveraging operational experience and insightDevelop a robust network of key cross-functional stakeholders30% Provide operationalized solutions to athena stakeholders (both client facing and non-client facing)Leverage analyses to create and propose creative solutions to Product team and customer facing teamsIntegrate client viewpoint into new processes and solutionsEmphasize elegant solutions that favor automation and product enhancement over manual workflowsEffectively & dynamically prioritize solutions based upon operational and client impact Use key performance indicators such as quality, and/or unit cost metricsClearly communicate complex business problems and solutions to non-technical stakeholdersFacilitate expansion of team capacity and scopeIdentify new opportunities for expansion of service(s)Education, Experience, & Skills Required:Bachelor's degree (preferred)2-4 years of relevant experience requiredProven track record of measurable business resultsDemonstrated ability to assume sole and independent responsibility for various projectsStrong problem solving, analytical, and quantitative skillsAptitude for reengineering processes, tools and role(s) to improve scalability, efficiency and qualityEffective verbal and written communication skillsSQL experience (preferred)Mastery of MS Office suiteBehaviors & Abilities Required: Collaborative and possesses a desire to build and sustained excellent cross-functional relationships at multiple levels across large organizationsHighly articulate; makes arguments in a compelling manner, explain complex processes and data flow in a way that's understandable by non-technical stakeholdersLeadership skills with the ability to influenceExcited to innovate in a fast-paced, sometimes intense, rapidly expanding companyEnthusiasm, idealism, creativity, dedication and an open mindAbility to drive results and translate the overall objectives of the organization into actionable, quantitative plansAbility to juggle projects and prioritize effectivelyPassion for or experience in the healthcare industry
Revenue Cycle Services Manager
The Revenue Cycle Services Manager will help to define athena's standardized service operations relative to the function of coding.  S/he will define process and quality standards for this service operation, and work hand-in-hand with R&D teams, vendors, and service delivery to provide necessary subject matter expertise and a trusted opinion of coding as a system. S/he will bring a battlefield tested point of view to the landscape of such workflows as chart collection and validation, charge capture, clinical documentation, and coding that translates into athenaNet - our comprehensive, cloud-based HIT platform - helping to further establish Athena's position and capabilities. Responsibilities include but are not limited to:30%       Product Service Expansion ManagementWithin new or expanded services, deliver RCM and coding expertise against defined Product initiatives. Provide necessary industry or functional insight to relative teams such as R&D, UX, business development, sales, product marketing, and operations that result in successful prioritization and execution against strategic projects.Define boundaries in athenahealth's co-sourcing framework between what work is tied directly to the patient care process (and which the client uniquely positioned to do), and what work should be centralized by athena or its partners. Support an opinion on measures of success in each.Drive and execute the relative pilots/alpha/beta testing experiences, from the Product standpoint, including recruitment of customers/prospects, identification and organization of targeted learnings to bring an opinion to other teams, gap-filling, and service requirement to GA - affording overall program support to all the various stakeholders. Collaborate with stakeholders to determine and prioritize needs to support program goals and advise cross-team improvements.Build respected relationships with vendors and athena BPOs relative to project work. Own the day to day management of communication, agendas, and management-level issue resolution.  30%      Quality Management                    Act as a trusted advisor to Service teams, targeting customer-centric RCM experiences for improvement, conveying a POV that contributes a qualitative weight of appreciation to prioritization and intended impactContribute to the frameworks and processes necessary to measure quality and timeliness, and to communicate those results internally and externally.In the execution of athena's internal service operations, contribute to the structural definitions of how will we define accuracy and correctness of RCM related services?Develop best practice processes, reference material, and tools which prospect or customer facing teams would use to communicate optimal RCM/ project workflows of new products and related services.Train, coach, and guide early adopters of alpha/beta pilot projects tied to owned initiatives both at athena as well as the customer. Expect to own a degree of customer relationships relative to identified projects until they are able to be transitioned to standard operations and services. 20%       Market EngagementAssist in crafting messaging to position Athena products to RCM leadershipSupport leadership in representing athena as needed on strategic sales and client escalations, by providing a compelling peer-to-peer face-off for hospital RCM roles and managementCoordinate RCM needs within the hospital and ambulatory performance pipeline to proactively engage in opportunities for improvement across all product and service zones.Working with the performance teams, offer root cause solutions that impact customer RCM performance activities, and serve as the voice when required to clients to explain solutions in their language via phone, site visits, demos to ensure communication is delivered in an elegant client experience 20%       Day to DayPerform project and data management functions, to ensure timely execution and reporting of projects and related phasesIdentify metrics and utilize  to create transparency and visibility into program success and/or improvement areasServe as the subject matter expert for RCM to bring credibility and insight to product and services.Education, Experience & Skills Required:Bachelor's Degree in Health Information Management (HIM) or related field preferred10+ years inpatient coding experience, with progressive advancement to a supervisory or management roleStrong supervisory/leadership skills in coding and Health Information management operationsRegistered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) required, with CCS-I preferredExperience with outsourced or third party vendors preferablePossess a strong grasp of:Medicare Severity - Diagnosis Related Groups (MS-DRG's)All Patient Refined Diagnosis Related Groups (APR-DRG's)Ambulatory Payment Classification (APC's)Proficiency and experience in Encoders (TruCode, 3M) requiredStrong communication and business writing skillsExperience working with cross-functional groups and teams to achieve common goalsProficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNoteProficiency in additional support tools:  WebEx, SharePoint, Salesforce,  JIRA, Slack preferred Behaviors and Abilities Required:Confidence in their subject mastery and point of view. This individual has an opinion on most everything in the coding world, they talk the talk because they've walked the walkDeep content mastery of hospital revenue cycle management processes and billing rulesAbility to articulate a history of success in driving quality and effectiveness in coding and related workflowsComprehensive knowledge of Pathophysiology, disease processes, Pharmacology and medical terminologyAbility to effectively communicate with clinical and non-clinical staff, both verbally and in writingAbility to apply critical thinking skills to solve problems and make suggestionsExperienced, confident presenter to all audiencesAbility to work independently as well as part of an extended, cross-functional  teamsAbility to be an effective team member and display initiative and flexibility in team goal orientation in a fast pace, ever changing environmentTravel required, predicting 25%, and should assume extends to India 
Revenue Cycle Services Manager
The Revenue Cycle Services Manager will help to define athena's standardized service operations relative to the function of coding.  S/he will define process and quality standards for this service operation, and work hand-in-hand with R&D teams, vendors, and service delivery to provide necessary subject matter expertise and a trusted opinion of coding as a system. S/he will bring a battlefield tested point of view to the landscape of such workflows as chart collection and validation, charge capture, clinical documentation, and coding that translates into athenaNet - our comprehensive, cloud-based HIT platform - helping to further establish Athena's position and capabilities. Responsibilities include but are not limited to:30%       Product Service Expansion ManagementWithin new or expanded services, deliver RCM and coding expertise against defined Product initiatives. Provide necessary industry or functional insight to relative teams such as R&D, UX, business development, sales, product marketing, and operations that result in successful prioritization and execution against strategic projects.Define boundaries in athenahealth's co-sourcing framework between what work is tied directly to the patient care process (and which the client uniquely positioned to do), and what work should be centralized by athena or its partners. Support an opinion on measures of success in each.Drive and execute the relative pilots/alpha/beta testing experiences, from the Product standpoint, including recruitment of customers/prospects, identification and organization of targeted learnings to bring an opinion to other teams, gap-filling, and service requirement to GA - affording overall program support to all the various stakeholders. Collaborate with stakeholders to determine and prioritize needs to support program goals and advise cross-team improvements.Build respected relationships with vendors and athena BPOs relative to project work. Own the day to day management of communication, agendas, and management-level issue resolution.  30%      Quality Management                    Act as a trusted advisor to Service teams, targeting customer-centric RCM experiences for improvement, conveying a POV that contributes a qualitative weight of appreciation to prioritization and intended impactContribute to the frameworks and processes necessary to measure quality and timeliness, and to communicate those results internally and externally.In the execution of athena's internal service operations, contribute to the structural definitions of how will we define accuracy and correctness of RCM related services?Develop best practice processes, reference material, and tools which prospect or customer facing teams would use to communicate optimal RCM/ project workflows of new products and related services.Train, coach, and guide early adopters of alpha/beta pilot projects tied to owned initiatives both at athena as well as the customer. Expect to own a degree of customer relationships relative to identified projects until they are able to be transitioned to standard operations and services. 20%       Market EngagementAssist in crafting messaging to position Athena products to RCM leadershipSupport leadership in representing athena as needed on strategic sales and client escalations, by providing a compelling peer-to-peer face-off for hospital RCM roles and managementCoordinate RCM needs within the hospital and ambulatory performance pipeline to proactively engage in opportunities for improvement across all product and service zones.Working with the performance teams, offer root cause solutions that impact customer RCM performance activities, and serve as the voice when required to clients to explain solutions in their language via phone, site visits, demos to ensure communication is delivered in an elegant client experience 20%       Day to DayPerform project and data management functions, to ensure timely execution and reporting of projects and related phasesIdentify metrics and utilize  to create transparency and visibility into program success and/or improvement areasServe as the subject matter expert for RCM to bring credibility and insight to product and services.Education, Experience & Skills Required:Bachelor's Degree in Health Information Management (HIM) or related field preferred10+ years inpatient coding experience, with progressive advancement to a supervisory or management roleStrong supervisory/leadership skills in coding and Health Information management operationsRegistered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) required, with CCS-I preferredExperience with outsourced or third party vendors preferablePossess a strong grasp of:Medicare Severity - Diagnosis Related Groups (MS-DRG's)All Patient Refined Diagnosis Related Groups (APR-DRG's)Ambulatory Payment Classification (APC's)Proficiency and experience in Encoders (TruCode, 3M) requiredStrong communication and business writing skillsExperience working with cross-functional groups and teams to achieve common goalsProficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNoteProficiency in additional support tools:  WebEx, SharePoint, Salesforce,  JIRA, Slack preferred Behaviors and Abilities Required:Confidence in their subject mastery and point of view. This individual has an opinion on most everything in the coding world, they talk the talk because they've walked the walkDeep content mastery of hospital revenue cycle management processes and billing rulesAbility to articulate a history of success in driving quality and effectiveness in coding and related workflowsComprehensive knowledge of Pathophysiology, disease processes, Pharmacology and medical terminologyAbility to effectively communicate with clinical and non-clinical staff, both verbally and in writingAbility to apply critical thinking skills to solve problems and make suggestionsExperienced, confident presenter to all audiencesAbility to work independently as well as part of an extended, cross-functional  teamsAbility to be an effective team member and display initiative and flexibility in team goal orientation in a fast pace, ever changing environmentTravel required, predicting 25%, and should assume extends to India 
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