athenahealth
athenahealth delivers cloud-based services for EHR, practice management and care coordination.
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Now Hiring @ athenahealth

Senior Consulting Services Manager
Position Summary:The primary responsibility of the Consulting Services Senior Manager is to support the delivery of athenahealth's fee-for-service consulting capabilities designed to enhance the performance of its clients, either through direct project execution and/or the management of a team executing these projects. The scope of these responsibilities extends to all physician medical practice clients including national practices, medium group practices, and solo provider practices; to design and deliver projects in support of these services; to develop data models and problem solving methodologies; and to support continuous process improvement and tool development to drive the efficiency, effectiveness and scalability of the services offerings. In performance of these responsibilities, the Consulting Services Senior Manager may be assigned to multiple consulting engagements simultaneously and will play a key role in delivering individual project results.Responsibilities may include, but are not limited to:75% ConsultingBuild effective relationships with clients, stakeholders, peers, direct reports and athenistas across various levels and departmentsManage the delivery of our most complex consulting engagements and support the delivery of standard consulting engagements while maintaining a high level of client satisfaction (including independently developing, managing and owning overall project plan, timelines for key deliverables, and staff utilization)Perform analyses, summarize findings, generate client deliverables, and present reports to clients as needed and in support of consulting engagementsSupervise, mentor, and coach delivery teams in the performance of consulting assignments25% Project & AdministrativeEnsure effective engagement resource management, including time management, time tracking, and timely and accurate billingDesign and develop processes and tools for use in delivery of consulting servicesProvide leadership to the ongoing refinement of a suite of fee-for-service consulting offerings in collaboration with other internal departments to ensure alignment with overall athenahealth product, marketing, and service strategiesSupport other internal departments in promotion and selling of consulting services including engagement scoping and proposal development/deliveryMeet departmental timeliness and quality metricsEducation, Experience, & Skills Required: Bachelor of Arts / Science degree required; Masters degree preferred7-10 years professional experience leading project delivery and/or project teamsPractice administrator/manager and/or consulting experience preferredRevenue Cycle product / service knowledge; familiarity with athenaCollector or desire to learnDemonstrated consulting skills including workflow mapping, redesign, and/or reengineeringExcellent project management and business process analysis skillsDemonstrated analytical and problem solving skills including data mining and analysisBehaviors & Abilities Required: Demonstrated communication skills and effective networking with a broad base of internal and external constituentsAbility to manage numerous detail-intensive, interdependent, and time-sensitive tasks and ensure the accurate completion of the sameAbility to influence and manage large scale process change within a department and with cross-functional teamsAptitude for reengineering processes and tools to improve organizational scalability, efficiency, and qualityTravel 60% - 80% nationwide; up to 90% at times
Senior Consulting Services Manager
Position Summary:The primary responsibility of the Consulting Services Senior Manager is to support the delivery of athenahealth's fee-for-service consulting capabilities designed to enhance the performance of its clients, either through direct project execution and/or the management of a team executing these projects. The scope of these responsibilities extends to all physician medical practice clients including national practices, medium group practices, and solo provider practices; to design and deliver projects in support of these services; to develop data models and problem solving methodologies; and to support continuous process improvement and tool development to drive the efficiency, effectiveness and scalability of the services offerings. In performance of these responsibilities, the Consulting Services Senior Manager may be assigned to multiple consulting engagements simultaneously and will play a key role in delivering individual project results.Responsibilities may include, but are not limited to:75% ConsultingBuild effective relationships with clients, stakeholders, peers, direct reports and athenistas across various levels and departmentsManage the delivery of our most complex consulting engagements and support the delivery of standard consulting engagements while maintaining a high level of client satisfaction (including independently developing, managing and owning overall project plan, timelines for key deliverables, and staff utilization)Perform analyses, summarize findings, generate client deliverables, and present reports to clients as needed and in support of consulting engagementsSupervise, mentor, and coach delivery teams in the performance of consulting assignments25% Project & AdministrativeEnsure effective engagement resource management, including time management, time tracking, and timely and accurate billingDesign and develop processes and tools for use in delivery of consulting servicesProvide leadership to the ongoing refinement of a suite of fee-for-service consulting offerings in collaboration with other internal departments to ensure alignment with overall athenahealth product, marketing, and service strategiesSupport other internal departments in promotion and selling of consulting services including engagement scoping and proposal development/deliveryMeet departmental timeliness and quality metricsEducation, Experience, & Skills Required: Bachelor of Arts / Science degree required; Masters degree preferred7-10 years professional experience leading project delivery and/or project teamsPractice administrator/manager and/or consulting experience preferredRevenue Cycle product / service knowledge; familiarity with athenaCollector or desire to learnDemonstrated consulting skills including workflow mapping, redesign, and/or reengineeringExcellent project management and business process analysis skillsDemonstrated analytical and problem solving skills including data mining and analysisBehaviors & Abilities Required: Demonstrated communication skills and effective networking with a broad base of internal and external constituentsAbility to manage numerous detail-intensive, interdependent, and time-sensitive tasks and ensure the accurate completion of the sameAbility to influence and manage large scale process change within a department and with cross-functional teamsAptitude for reengineering processes and tools to improve organizational scalability, efficiency, and qualityTravel 60% - 80% nationwide; up to 90% at times
Manager of Clinical Quality Performance
Position Summary:The Manager of Clinical Quality Performance have the opportunity to participate in and lead multiple projects simultaneously that support the mission of our team ensuring clients successfully demonstrate improved clinical quality, earning more revenue with less administrative work. The person in this role with have the knowledge to navigate the complex, technical and/or policy-related details of value based care initiatives in order to give first-class recommendations to our internal teams and clients. This person's recommendations will inform decisions with the highest business impact on the growth of athena's network.  This person will also have the opportunity to lead a team of direct reports to ensure projects are progressing and you're helping alleviate risks/roadblocks to hit milestones and goals and actively engaging in regular feedback to improve individual performance and support professional growth and development of your team membersResponsibilities may include, but are not limited to: 30% Quality Product Performance ManagementRecommend and implement clinical performance improvement opportunities based on data analysis resultsContribute to development and implementation of client best practices for one area of ownership (with goal of improving overall client performance), examples include:Track common themes/structures/tactics across highest performing clients and create best practice definitionUtilize cross functional levers to implement best practices (ie product enhancements, operations programs, account management guidance)Monitor success of implemented quality measuresProvide input to PRSM/portfolio planning process relating to Quality PerformanceResearch, define, and articulate business requirements to achieve a user story and tie to business objectives and client successUse quantitative analysis to make business decisions that meet or exceed stated goals 40% Project Operations ManagementDrive increased knowledge of industry and technology across internal teams to inform strategyDefine team metrics and tracking team's progress against business goalsLead long-term projects with cross-functional teams using written and verbal communication to achieve successCoordinate client performance management efforts across varying functional groups to improve client outcomesIdentify, define and implement new tools and processes to be used by the Quality Performance teamEngaging with Sales, AM, Product Marketing and other client facing/enablement teams to communicate updates or other relevant changes 30% People ManagementManage and mentor team members, motivating them and encouraging their professional development as measured by employee retention and cohort advancementTranslate strategic goals to a tactical team execution plan, setting ambitious team goalsSet and monitor annual performance goals & objectives, including responsibility for performance appraisalsResponsible for development of direct reports, via routine check-ins; identifying training needs; providing coaching/teaching; and ID'ing/advocating for professional development opportunities.Education, Experience, & Skills Required BA or BS degree required; master's Degree (Health Informatics, MBA, MPH, etc.) preferred5-6 years minimum experience or prior roles with progressive responsibilityDemonstrated past experience in delivering team success via data-driven metrics & reportingExperience working with large datasets; SQL preferredStrong problem solving, analytical and quantitative skillsUnderstanding of healthcare/ Health IT and in defining opportunities to improve healthcare preferredExperience with mentoring and/or direct team managementDemonstrated track record of success regardless of prior field or roleCreative thinker who can implement innovative solutionsDemonstrated ability to command attention through presentations and distill complex ideas into coherent and easy-to-understand language Behaviors & Abilities Required: Aligns people, project and processes to achieve goalsSets high standards, is resourceful in achieving those aims, and provides frequent feedback loopsAbility to be flexible and change gears and re-organize teams as neededKnows and communicates priorities effectivelyUses data to define issues and business problems and seeks out stakeholder input as neededGroups problems into themes to inform future direction of product/teamEffectively plans projects, anticipates problems, and finds appropriate mitigation stepsWell-organized and can start to communicate a future vision for functions/processes on the teamEffectively delegates to team members and clearly state expectationsIs comfortable moving between the player and coach on the team, at times leading and at other times executing on tasksPassion for improving healthcare, with empathy for the user of our products and servicesExcited to work with others through changeProven track record of delivering measurable business resultsProven ability to independently manage many changing tasks simultaneouslyTranslate mission, vision and business objectives into stories that interest employees and bring the vision and core values to life
Manager of Clinical Quality Performance
Position Summary:The Manager of Clinical Quality Performance have the opportunity to participate in and lead multiple projects simultaneously that support the mission of our team ensuring clients successfully demonstrate improved clinical quality, earning more revenue with less administrative work. The person in this role with have the knowledge to navigate the complex, technical and/or policy-related details of value based care initiatives in order to give first-class recommendations to our internal teams and clients. This person's recommendations will inform decisions with the highest business impact on the growth of athena's network.  This person will also have the opportunity to lead a team of direct reports to ensure projects are progressing and you're helping alleviate risks/roadblocks to hit milestones and goals and actively engaging in regular feedback to improve individual performance and support professional growth and development of your team membersResponsibilities may include, but are not limited to: 30% Quality Product Performance ManagementRecommend and implement clinical performance improvement opportunities based on data analysis resultsContribute to development and implementation of client best practices for one area of ownership (with goal of improving overall client performance), examples include:Track common themes/structures/tactics across highest performing clients and create best practice definitionUtilize cross functional levers to implement best practices (ie product enhancements, operations programs, account management guidance)Monitor success of implemented quality measuresProvide input to PRSM/portfolio planning process relating to Quality PerformanceResearch, define, and articulate business requirements to achieve a user story and tie to business objectives and client successUse quantitative analysis to make business decisions that meet or exceed stated goals 40% Project Operations ManagementDrive increased knowledge of industry and technology across internal teams to inform strategyDefine team metrics and tracking team's progress against business goalsLead long-term projects with cross-functional teams using written and verbal communication to achieve successCoordinate client performance management efforts across varying functional groups to improve client outcomesIdentify, define and implement new tools and processes to be used by the Quality Performance teamEngaging with Sales, AM, Product Marketing and other client facing/enablement teams to communicate updates or other relevant changes 30% People ManagementManage and mentor team members, motivating them and encouraging their professional development as measured by employee retention and cohort advancementTranslate strategic goals to a tactical team execution plan, setting ambitious team goalsSet and monitor annual performance goals & objectives, including responsibility for performance appraisalsResponsible for development of direct reports, via routine check-ins; identifying training needs; providing coaching/teaching; and ID'ing/advocating for professional development opportunities.Education, Experience, & Skills Required BA or BS degree required; master's Degree (Health Informatics, MBA, MPH, etc.) preferred5-6 years minimum experience or prior roles with progressive responsibilityDemonstrated past experience in delivering team success via data-driven metrics & reportingExperience working with large datasets; SQL preferredStrong problem solving, analytical and quantitative skillsUnderstanding of healthcare/ Health IT and in defining opportunities to improve healthcare preferredExperience with mentoring and/or direct team managementDemonstrated track record of success regardless of prior field or roleCreative thinker who can implement innovative solutionsDemonstrated ability to command attention through presentations and distill complex ideas into coherent and easy-to-understand language Behaviors & Abilities Required: Aligns people, project and processes to achieve goalsSets high standards, is resourceful in achieving those aims, and provides frequent feedback loopsAbility to be flexible and change gears and re-organize teams as neededKnows and communicates priorities effectivelyUses data to define issues and business problems and seeks out stakeholder input as neededGroups problems into themes to inform future direction of product/teamEffectively plans projects, anticipates problems, and finds appropriate mitigation stepsWell-organized and can start to communicate a future vision for functions/processes on the teamEffectively delegates to team members and clearly state expectationsIs comfortable moving between the player and coach on the team, at times leading and at other times executing on tasksPassion for improving healthcare, with empathy for the user of our products and servicesExcited to work with others through changeProven track record of delivering measurable business resultsProven ability to independently manage many changing tasks simultaneouslyTranslate mission, vision and business objectives into stories that interest employees and bring the vision and core values to life
Content Associate
The Opportunity: The Content Associate will lead content development within the Customer Engagement team in support of communicating with clients on product updates, issues, and performance.Position Summary: The Content Senior Associate leads content development, program management and execution of customer communication strategies for key client-facing programs. They will become deep product and program experts in one of three key areas: athenaCollector, athenaClinicals and Value-Based Care Programs (MU, PQRS, etc.), or Patient Network Services & Population Health. The Senior Associate will write and edit copy in collaboration with internal stakeholders to ensure the messaging is technically accurate, clear, engaging, and consistent with our brand and tone guidelines. They will project manage major communications initiatives involving multi-channel distribution spanning many months. They will make recommendations and collaborate with internal customer care and training experts to prepare clients for major product changes and coordinate with Customer Engagement team members on communications strategy. Strong writing and editing skills, project management skills, keen attention to detail, and an interest in customer experience are required.The Customer Engagement team drives growth, performance, and satisfaction by delivering content to clients through strategic communications channels delivered at the right moment in the right format. Optimize and evolve client-facing communications channels for scalability and a cohesive client communications experience across the customer lifecycle. Support governance and analytics across channels and programs to optimize touchpoints and ensure channel effectiveness to meet business goals.Responsibilities may include, but are not limited to:60% Content DevelopmentWrite and edit compelling customer communications to inform or drive action.Write and edit compelling customer artifacts (documents, scripts, etc.) to inform or drive action.Build and maintain a deep understanding of athenahealth's services and the customer experience.Develop and execute a comprehensive communications plan for a program, which could include a new service, the release of new capabilities, and ongoing performance programs.Lead development of training materials in collaboration with internal stakeholders.Adapt communications for efficacy and consistency in a multi-channel environment (including email, notification within our software application, and in our online Community).Ensure consistency in style and tone across communications, working within our existing guidelines.Provide editorial feedback on communications in a professional and positive manner.Identify creative approaches to change user behavior and be willing to try new things.Maintain a deep understanding of brand voice, tone, and style guidelines.40% Program ManagementBuild and maintain a deep understanding of specific athenahealth services and products.Contribute to the overall client communications calendar by maintaining close knowledge of major timelines associated with functionality rollout and betas, and make recommendations on rollout strategyCollaborate with internal stakeholders such as Product Marketing, Customer Intelligence, Coaching and Training Services, Client Org Enablement, and Product Innovation to ensure accuracy and effectiveness of communications and materials. Collaborate with program-specific stakeholders such as Quality Management and Operations.Work with internal analytics resources to track performance of program communications to understand effectiveness, and iterate approach based on learnings.Education, Experience, & Skills Required:Bachelor Degree in English, Marketing, Communications, or related field2 years of related experienceStrong writing, editing, and communication skillsExperience in messaging complex products and translating technical content into action items for external stakeholdersExperience in creating content for clients, including data sheets, promotional collateral and communicationsExperience working with cross-functional groups to achieve common goalsAbility to succeed in a fast-paced, constantly changing environmentStrong organizational skills, attention to detail, efficient time management skills and consistent follow-throughBehaviors & Abilities Required:Superior project management capabilities; high attention to detail, ability to prioritize and to multi-task in a fast-paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to managerAbility to work independently as well as part of an extended, cross-functional teamAbility to be an effective team member and display initiative and flexibility in meeting business demands in a fast paced, ever-changing industry and organizational environmentDemonstrate a high degree of customer service and relationship building abilitiesStrong problem solving and negotiation skillsAbility to understand complex processes, identify inefficiencies and redesign to drive optimizationQuantitative skills and an understanding of analytics in support of projects and daily activitiesAbility to influence both horizontally and vertically of athenaConfident presenter to all audiencesTravel required (predicting 5%); time may vary and will include travel to client site visits, athenahealth offices, conferences, training events, etc.
Content Associate
The Opportunity: The Content Associate will lead content development within the Customer Engagement team in support of communicating with clients on product updates, issues, and performance.Position Summary: The Content Senior Associate leads content development, program management and execution of customer communication strategies for key client-facing programs. They will become deep product and program experts in one of three key areas: athenaCollector, athenaClinicals and Value-Based Care Programs (MU, PQRS, etc.), or Patient Network Services & Population Health. The Senior Associate will write and edit copy in collaboration with internal stakeholders to ensure the messaging is technically accurate, clear, engaging, and consistent with our brand and tone guidelines. They will project manage major communications initiatives involving multi-channel distribution spanning many months. They will make recommendations and collaborate with internal customer care and training experts to prepare clients for major product changes and coordinate with Customer Engagement team members on communications strategy. Strong writing and editing skills, project management skills, keen attention to detail, and an interest in customer experience are required.The Customer Engagement team drives growth, performance, and satisfaction by delivering content to clients through strategic communications channels delivered at the right moment in the right format. Optimize and evolve client-facing communications channels for scalability and a cohesive client communications experience across the customer lifecycle. Support governance and analytics across channels and programs to optimize touchpoints and ensure channel effectiveness to meet business goals.Responsibilities may include, but are not limited to:60% Content DevelopmentWrite and edit compelling customer communications to inform or drive action.Write and edit compelling customer artifacts (documents, scripts, etc.) to inform or drive action.Build and maintain a deep understanding of athenahealth's services and the customer experience.Develop and execute a comprehensive communications plan for a program, which could include a new service, the release of new capabilities, and ongoing performance programs.Lead development of training materials in collaboration with internal stakeholders.Adapt communications for efficacy and consistency in a multi-channel environment (including email, notification within our software application, and in our online Community).Ensure consistency in style and tone across communications, working within our existing guidelines.Provide editorial feedback on communications in a professional and positive manner.Identify creative approaches to change user behavior and be willing to try new things.Maintain a deep understanding of brand voice, tone, and style guidelines.40% Program ManagementBuild and maintain a deep understanding of specific athenahealth services and products.Contribute to the overall client communications calendar by maintaining close knowledge of major timelines associated with functionality rollout and betas, and make recommendations on rollout strategyCollaborate with internal stakeholders such as Product Marketing, Customer Intelligence, Coaching and Training Services, Client Org Enablement, and Product Innovation to ensure accuracy and effectiveness of communications and materials. Collaborate with program-specific stakeholders such as Quality Management and Operations.Work with internal analytics resources to track performance of program communications to understand effectiveness, and iterate approach based on learnings.Education, Experience, & Skills Required:Bachelor Degree in English, Marketing, Communications, or related field2 years of related experienceStrong writing, editing, and communication skillsExperience in messaging complex products and translating technical content into action items for external stakeholdersExperience in creating content for clients, including data sheets, promotional collateral and communicationsExperience working with cross-functional groups to achieve common goalsAbility to succeed in a fast-paced, constantly changing environmentStrong organizational skills, attention to detail, efficient time management skills and consistent follow-throughBehaviors & Abilities Required:Superior project management capabilities; high attention to detail, ability to prioritize and to multi-task in a fast-paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to managerAbility to work independently as well as part of an extended, cross-functional teamAbility to be an effective team member and display initiative and flexibility in meeting business demands in a fast paced, ever-changing industry and organizational environmentDemonstrate a high degree of customer service and relationship building abilitiesStrong problem solving and negotiation skillsAbility to understand complex processes, identify inefficiencies and redesign to drive optimizationQuantitative skills and an understanding of analytics in support of projects and daily activitiesAbility to influence both horizontally and vertically of athenaConfident presenter to all audiencesTravel required (predicting 5%); time may vary and will include travel to client site visits, athenahealth offices, conferences, training events, etc.
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