Mastercard
For nearly 50 years, we've been using our technology and expertise to make payments safer, simpler and smarter.
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About Mastercard

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Our Vision: A World Beyond Cash™  

Our Mission: Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart.

Priceless Possibilities

Life at Mastercard

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At Mastercard, we thrive on innovation so we can change the way the world pays and gets paid. This commitment has allowed us to attract and retain employees who like to work in a creative, challenging environment.

Our dedication to cultivating an environment for all employees that respects their individual strengths, views and experiences is our foundation. We aim to promote increased engagement, which naturally leads to greater innovation and productivity.

Our Global Diversity Office provides a framework that supports business processes and procedures by considering, integrating and leveraging diversity globally.

Opportunities at Mastercard

Senior Specialist, Workforce Management-2
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleSenior Specialist, Workforce Management-2Overview* Responsible for Call Center and Back Office Workforce Related interaction with Outsource Vendors and Internal Call Center sites* This includes but is not limited to Forecasting, Capacity Planning and Scheduling* Interacts with and supports Mastercard Service Directors and Vice President in charge of Outsource Vendor locationsResponsibilities* Under the direction of the manager, forecasts call and other contact demand volumes and manages scheduling of sufficiently skilled staff based on historical and anticipated volumes across all partners and global vendors in short-term, medium-term and long-term views.* Facilitates Capacity Plan / Net Staffing calls with Outsource Vendors as well as updates the Capacity Plans with design changes as needed* Trends real time call arrival patterns for review and management action* Identify call routing anomalies using real time monitoring applications.* Analyze real time contact center performance for same day staffing adjustments and call routing re-alignments.* Identifies real time call volume interruptions and system outages that impact contact center performance.* Escalates contact center interruptions to appropriate business continuity leaders in a timely fashion.* Reports on current and accurate agent headcount and group inventory along with skill set and geography * Reports schedule adherence reporting and vendor feedback process actions for schedule adherence and call center policies that impact KPIs.* Trains Outsource Vendor team to generate accurate and timely reports.* Assist with Avaya related Maintenance and Report creation* Assist with Audit related data as neededExperiences* Requires analytical skills, solid mathematics and problem solving backgrounds, proficiency in Microsoft Excel, Word, Access, PowerPoint and Windows operating systems.* Experience using Avaya CMS Supervisor and knowledge of how to write reports in Avaya CMS Supervisor* Intermediate scheduling experience preferred using (Verint, EWFM, IEX or other WFM tool)* Experience implementing new software / applications useful.* Solutions-oriented, detail oriented individual who understands how to effectively managemultiple teams in different geographic locations.* Demonstrated strong verbal, written, and presentations skills.* Demonstrated analytical skills.* Proactive working style.* Able to work with minimal supervision* Proven ability to meet deadlines with accuracy* Proven ability to multi-task* Demonstrated ability to quickly learn new systems and processes.* Strong documentation skills.* Detail oriented; accuracy is critical.* Experience in and understanding Workforce Management objectives* Experience working on mid-size projects across functions and exposure managing tactical components of larger projects * Experience providing individual expertise to supplement available tools for customer queries Equal Opportunity Employer
Senior Specialist, Workforce Management-2
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleSenior Specialist, Workforce Management-2Overview* Responsible for Call Center and Back Office Workforce Related interaction with Outsource Vendors and Internal Call Center sites* This includes but is not limited to Forecasting, Capacity Planning and Scheduling* Interacts with and supports Mastercard Service Directors and Vice President in charge of Outsource Vendor locationsResponsibilities* Under the direction of the manager, forecasts call and other contact demand volumes and manages scheduling of sufficiently skilled staff based on historical and anticipated volumes across all partners and global vendors in short-term, medium-term and long-term views.* Facilitates Capacity Plan / Net Staffing calls with Outsource Vendors as well as updates the Capacity Plans with design changes as needed* Trends real time call arrival patterns for review and management action* Identify call routing anomalies using real time monitoring applications.* Analyze real time contact center performance for same day staffing adjustments and call routing re-alignments.* Identifies real time call volume interruptions and system outages that impact contact center performance.* Escalates contact center interruptions to appropriate business continuity leaders in a timely fashion.* Reports on current and accurate agent headcount and group inventory along with skill set and geography * Reports schedule adherence reporting and vendor feedback process actions for schedule adherence and call center policies that impact KPIs.* Trains Outsource Vendor team to generate accurate and timely reports.* Assist with Avaya related Maintenance and Report creation* Assist with Audit related data as neededExperiences* Requires analytical skills, solid mathematics and problem solving backgrounds, proficiency in Microsoft Excel, Word, Access, PowerPoint and Windows operating systems.* Experience using Avaya CMS Supervisor and knowledge of how to write reports in Avaya CMS Supervisor* Intermediate scheduling experience preferred using (Verint, EWFM, IEX or other WFM tool)* Experience implementing new software / applications useful.* Solutions-oriented, detail oriented individual who understands how to effectively managemultiple teams in different geographic locations.* Demonstrated strong verbal, written, and presentations skills.* Demonstrated analytical skills.* Proactive working style.* Able to work with minimal supervision* Proven ability to meet deadlines with accuracy* Proven ability to multi-task* Demonstrated ability to quickly learn new systems and processes.* Strong documentation skills.* Detail oriented; accuracy is critical.* Experience in and understanding Workforce Management objectives* Experience working on mid-size projects across functions and exposure managing tactical components of larger projects * Experience providing individual expertise to supplement available tools for customer queries Equal Opportunity Employer
Manager, Talent Management
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleManager, Talent ManagementOverview* Accountable for program design, program development and initial implementation for all talent programs* Partners with HRBPs to scale programs for local implementation or directly delivers programs to employees or managers* Talent programs include executive development, performance management, succession planning, career development, employee engagement surveys and talent assessment programsRole* Manages talent projects through to implementation (e.g., executive and leadership development, talent planning, performance management) and serves as a day-to-day contact for operational progress* Conducts progress meetings and shares updates with key internal and external stakeholders (e.g., business unit, functional areas, COEs and vendors) through all phases of talent management programs* Takes part in HR data collection and reviews analyses for accuracy and key takeaways* Provides resources and supporting analysis to business unit and region HR requests and basic inquiries* Develops and manages project plans to scale talent programs across business units and geographies* Evaluates external market best practices to identify and recommend potential implementation* For Regional Roles:* Responsible for implementing regional talent management and talent development programsAll About YouExperience managing day-to-day talent program design, implementation and communication operations * Demonstrated success supporting multiple talent management programs * Demonstrated success working with senior stakeholders * Gains exposure to strategic thinking leveraging data for insights as to program design, implementation tactics and communication strategy * Demonstrated advanced knowledge of market and internal best-practices * Experience reporting on relevant industry conferences to senior level colleagues*LI-AC1 Equal Opportunity Employer
Manager, Talent Management
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleManager, Talent ManagementOverview* Accountable for program design, program development and initial implementation for all talent programs* Partners with HRBPs to scale programs for local implementation or directly delivers programs to employees or managers* Talent programs include executive development, performance management, succession planning, career development, employee engagement surveys and talent assessment programsRole* Manages talent projects through to implementation (e.g., executive and leadership development, talent planning, performance management) and serves as a day-to-day contact for operational progress* Conducts progress meetings and shares updates with key internal and external stakeholders (e.g., business unit, functional areas, COEs and vendors) through all phases of talent management programs* Takes part in HR data collection and reviews analyses for accuracy and key takeaways* Provides resources and supporting analysis to business unit and region HR requests and basic inquiries* Develops and manages project plans to scale talent programs across business units and geographies* Evaluates external market best practices to identify and recommend potential implementation* For Regional Roles:* Responsible for implementing regional talent management and talent development programsAll About YouExperience managing day-to-day talent program design, implementation and communication operations * Demonstrated success supporting multiple talent management programs * Demonstrated success working with senior stakeholders * Gains exposure to strategic thinking leveraging data for insights as to program design, implementation tactics and communication strategy * Demonstrated advanced knowledge of market and internal best-practices * Experience reporting on relevant industry conferences to senior level colleagues*LI-AC1 Equal Opportunity Employer
Senior Vice President Software Engineering, Commercial Solutions
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleSenior Vice President Software Engineering, Commercial SolutionsOverviewMastercard's Commercial Solutions organization develops and delivers a suite of platforms which facilitate and enhance commercial card payments. Commercial payments are payments that take place between one business and another business, a business and a government and a government and a business. This is one of the largest growing segments at Mastercard with astounding opportunities for our company in this space. As part of this organization, the Commercial Solutions team leads the development and delivery of highly available, multi-user products offered across Mastercard's key customers and built with operational health and security engrained across all functions. As the SVP of this team, an individual must have a deep understanding of delivering customer facing platforms at scale, possess executive presence across influential stakeholders, and be a skilled leader to ensure the delivery of programs and services across cross functional teams. The position requires delivery of the technology roadmap aligned with business objectives, management of 200+ global resources and driving the required culture to sustain operational excellence with driving technology advances.Role* Deliver quality software releases across platforms and customer base with operational excellence and seamless customer experience baked into each design & implementation element. * Ability to manage details, risks and timelines at a team / application micro level as well as pull back at a macro view across the larger platform & business level. * Drive and deliver on the Commercial Platform technology roadmap aligning to business needs as well as the strategic direction of the Operations & Technology organization as a whole. Provide governance and communication on progress, budgets, and needed actions ensuring a common message across stakeholders. * Establish fluid relationships and strong lines of communication across the numerous technology, product and account teams required to bring products to market and services them at scale* This role is responsible for communicating with Executives across our internal lines of business and largest banks. This requires someone with executive presence and ability to display exemplary communication skills in conveying key strategic messages* Obtain alignment from various stakeholders and exhibit leadership and ongoing thought leadership towards a common goal * Be an integral part of the wider Commercial Solution Products team providing leadership, platform happenings and technology best practices that benefit the Commercial Products community* Manage cross functional team, direction, priorities, optimizing where possible. This includes managing a direct staff of 200+ mixed resources across 5 global locations.* Act as a lead driver for the required culture across the Commercial Solutions community. This will require communication of clear business goals, technology transformation and success factors in a way which resonates across roles and teams. All About You* Technical leader with experience building scalable and configurable platforms at leading technology or financial companies. * Lead large technical organizations of 200+ across locations and contracts* Has the executive presence to work with senior leaders within Mastercard and with our customers, the largest global banks in the world.* Experience managing multiple functional areas within technology such as technical architecture, software development, system testing, and production support. Experience solving meaningful hard problems.* Understands architecture, trade-offs and how to build platforms. * Deep experience in everything automation - QA, deployment, everything.* Experience with software development methodologies, particularly with Agile methodologies. Also, experience in large scale agile development.* Has great intuition for execution and seeing problems ahead of time.* Experience building highly skilled technology teams and working with vendors.* Experience in the payments domain desirable.* Takes on ownership and accountability.* Takes pride in the products she / he builds.* Move with urgency. Be action oriented.* Spends time developing his people. Servant leader.* Empowers technologists to make decisions.* Demands MORE of herself / himself and everyone else.* Believes in continuous improvement and holds a very high bar. Equal Opportunity Employer
Senior Vice President Software Engineering, Commercial Solutions
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleSenior Vice President Software Engineering, Commercial SolutionsOverviewMastercard's Commercial Solutions organization develops and delivers a suite of platforms which facilitate and enhance commercial card payments. Commercial payments are payments that take place between one business and another business, a business and a government and a government and a business. This is one of the largest growing segments at Mastercard with astounding opportunities for our company in this space. As part of this organization, the Commercial Solutions team leads the development and delivery of highly available, multi-user products offered across Mastercard's key customers and built with operational health and security engrained across all functions. As the SVP of this team, an individual must have a deep understanding of delivering customer facing platforms at scale, possess executive presence across influential stakeholders, and be a skilled leader to ensure the delivery of programs and services across cross functional teams. The position requires delivery of the technology roadmap aligned with business objectives, management of 200+ global resources and driving the required culture to sustain operational excellence with driving technology advances.Role* Deliver quality software releases across platforms and customer base with operational excellence and seamless customer experience baked into each design & implementation element. * Ability to manage details, risks and timelines at a team / application micro level as well as pull back at a macro view across the larger platform & business level. * Drive and deliver on the Commercial Platform technology roadmap aligning to business needs as well as the strategic direction of the Operations & Technology organization as a whole. Provide governance and communication on progress, budgets, and needed actions ensuring a common message across stakeholders. * Establish fluid relationships and strong lines of communication across the numerous technology, product and account teams required to bring products to market and services them at scale* This role is responsible for communicating with Executives across our internal lines of business and largest banks. This requires someone with executive presence and ability to display exemplary communication skills in conveying key strategic messages* Obtain alignment from various stakeholders and exhibit leadership and ongoing thought leadership towards a common goal * Be an integral part of the wider Commercial Solution Products team providing leadership, platform happenings and technology best practices that benefit the Commercial Products community* Manage cross functional team, direction, priorities, optimizing where possible. This includes managing a direct staff of 200+ mixed resources across 5 global locations.* Act as a lead driver for the required culture across the Commercial Solutions community. This will require communication of clear business goals, technology transformation and success factors in a way which resonates across roles and teams. All About You* Technical leader with experience building scalable and configurable platforms at leading technology or financial companies. * Lead large technical organizations of 200+ across locations and contracts* Has the executive presence to work with senior leaders within Mastercard and with our customers, the largest global banks in the world.* Experience managing multiple functional areas within technology such as technical architecture, software development, system testing, and production support. Experience solving meaningful hard problems.* Understands architecture, trade-offs and how to build platforms. * Deep experience in everything automation - QA, deployment, everything.* Experience with software development methodologies, particularly with Agile methodologies. Also, experience in large scale agile development.* Has great intuition for execution and seeing problems ahead of time.* Experience building highly skilled technology teams and working with vendors.* Experience in the payments domain desirable.* Takes on ownership and accountability.* Takes pride in the products she / he builds.* Move with urgency. Be action oriented.* Spends time developing his people. Servant leader.* Empowers technologists to make decisions.* Demands MORE of herself / himself and everyone else.* Believes in continuous improvement and holds a very high bar. Equal Opportunity Employer
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