Mastercard
For nearly 50 years, we've been using our technology and expertise to make payments safer, simpler and smarter.
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About Mastercard

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Our Vision: A World Beyond Cash™  

Our Mission: Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart.

Priceless Possibilities

Life at Mastercard

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At Mastercard, we thrive on innovation so we can change the way the world pays and gets paid. This commitment has allowed us to attract and retain employees who like to work in a creative, challenging environment.

Our dedication to cultivating an environment for all employees that respects their individual strengths, views and experiences is our foundation. We aim to promote increased engagement, which naturally leads to greater innovation and productivity.

Our Global Diversity Office provides a framework that supports business processes and procedures by considering, integrating and leveraging diversity globally.

Opportunities at Mastercard

Customer Service Representative
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleCustomer Service RepresentativeGlobal Customer Service Equal Opportunity Employer
Customer Service Representative
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleCustomer Service RepresentativeGlobal Customer Service Equal Opportunity Employer
Director, Account Management -Acquirer Channel
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, Account Management -Acquirer ChannelOur North America sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation. * Have you ever proactively identified and solved complex problems that impact management, relationship and direction of the business?* Have you ever prepared proposals, RFP's, and negotiate contractual relationships with various internal and external stakeholders?*Are you motivated to be a part of driving a world beyond cash?Overview:The Acquirer Channel Management organization is focused on providing consultative solutions development and strategic account management support by leveraging Mastercard's technology, operational and risk mitigation assets, and significant brand presence to maximize our acquiring partner's ability to achieve their business revenue optimization objectives. Role:* Integrate effective global account management strategies to maximize achievement of Mastercard strategic objectives that are balanced with customer priorities. * Work closely with a diverse set of acquiring customers to develop and implement effective value added solutions to resolve business challenges and revenue generation.* Develop, negotiate and execute strategic partnership agreements that maximize utilization of Mastercard products, solutions and platforms. * Provide consultative perspectives on acquiring trends and Mastercard's alignment to assist the development of acquiring customers go to market strategies in developing emerging acceptance segments.* Navigate the broader Mastercard organization to resolve customer processing and operational challenges, which impacts customer satisfaction. All About You:EducationBachelor's degree required.Experience/Knowledge* Demonstrated expertise and strategic account management experience in the payment processing echo-system. * Excellent strategic thinking track record of analyzing and resolving complex customer operational and revenue generation challenges.* Proven success in developing strategic partnerships through effective business planning, solution development, agreement negotiations and deal execution. * Success in managing multiple priorities including partnership development, customer escalations and internal projects.* Ability to work across a diverse set of internal business partners to achieve positive outcomes with strategic customer challenges. Equal Opportunity Employer
Director, Account Management -Acquirer Channel
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, Account Management -Acquirer ChannelOur North America sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation. * Have you ever proactively identified and solved complex problems that impact management, relationship and direction of the business?* Have you ever prepared proposals, RFP's, and negotiate contractual relationships with various internal and external stakeholders?*Are you motivated to be a part of driving a world beyond cash?Overview:The Acquirer Channel Management organization is focused on providing consultative solutions development and strategic account management support by leveraging Mastercard's technology, operational and risk mitigation assets, and significant brand presence to maximize our acquiring partner's ability to achieve their business revenue optimization objectives. Role:* Integrate effective global account management strategies to maximize achievement of Mastercard strategic objectives that are balanced with customer priorities. * Work closely with a diverse set of acquiring customers to develop and implement effective value added solutions to resolve business challenges and revenue generation.* Develop, negotiate and execute strategic partnership agreements that maximize utilization of Mastercard products, solutions and platforms. * Provide consultative perspectives on acquiring trends and Mastercard's alignment to assist the development of acquiring customers go to market strategies in developing emerging acceptance segments.* Navigate the broader Mastercard organization to resolve customer processing and operational challenges, which impacts customer satisfaction. All About You:EducationBachelor's degree required.Experience/Knowledge* Demonstrated expertise and strategic account management experience in the payment processing echo-system. * Excellent strategic thinking track record of analyzing and resolving complex customer operational and revenue generation challenges.* Proven success in developing strategic partnerships through effective business planning, solution development, agreement negotiations and deal execution. * Success in managing multiple priorities including partnership development, customer escalations and internal projects.* Ability to work across a diverse set of internal business partners to achieve positive outcomes with strategic customer challenges. Equal Opportunity Employer
Director, Product Development - Product Design & Customer Experience
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, Product Development - Product Design & Customer ExperienceOverview* Part of global, collaborative team that drives Mastercard's new product development for prepaid solutions.* Key aspects of the role include developing new value proposition solution and user experience design for multiple mobile and web based product solutions across a variety of verticals, including Millennials, Underserved Consumers, Micro businesses.* Provide consultative concept development and user experience leadership acting as the Prepaid value proposition and customer experience subject matter expert for market deployments and customer solutions* Present product solution and user experience designs to both internal and external partners globally. Role* Lead the value proposition solution and user experience design development for all new products. * Identify addressable unmet needs for target segments and drive development of design personas, value proposition, end to end journey mapping and user experience design for multiple platforms and devices leveraging consumer centric tools.* Partner with UX designers to create compelling customer experience for new products* Oversee processes to ensure UX experiences are fully aligned to best practices.* Collaborate with product development team members and markets on go-to-market deployments, understanding consumer and competitive trends and identifying potential differentiators.* Work with external partners to incorporate feedback into concept and experience and support market deployments.* Provide leadership to agency resources and partners to drive concept design and experience development and changes; oversee budget allocation.* Lead team through development and execution of quantitative and qualitative testing with support from Consumer Insights and MA Digital Payments & Labs* Provide consultation and leading co-creation sessions with customers and external partners in support of market pilots and deployments.All About You* Extensive experience in concept/value proposition development and product development working in a corporate or start-up environment.* Experience distilling business/consumer requirements/needs impacting concept development to business and technical partners and representing the voice of the consumer throughout the product development process.* Highly analytical thinker with experience in both quantitative/qualitative and UX testing methods.* Proficiency in Sketch, Invision and Proto.io and in Agile development desirable.* Strong understanding of consumer trends; international markets knowledge/experience a plus.* Effective communicator, who has the ability to communicate complex ideas and solutions to both business and technical audiences at all levels of organization and with external partners/clients.* Strong influencing skills.* Inspirational leader, someone who stretches thinking and has a positive 'can-do' attitude.* Comfortable in a global role; participating in regular meetings that span across time zones and take place outside of traditional business hours.* Bachelor's degree required.* Travel 20%; ability to travel internationally. Equal Opportunity Employer
Director, Product Development - Product Design & Customer Experience
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, Product Development - Product Design & Customer ExperienceOverview* Part of global, collaborative team that drives Mastercard's new product development for prepaid solutions.* Key aspects of the role include developing new value proposition solution and user experience design for multiple mobile and web based product solutions across a variety of verticals, including Millennials, Underserved Consumers, Micro businesses.* Provide consultative concept development and user experience leadership acting as the Prepaid value proposition and customer experience subject matter expert for market deployments and customer solutions* Present product solution and user experience designs to both internal and external partners globally. Role* Lead the value proposition solution and user experience design development for all new products. * Identify addressable unmet needs for target segments and drive development of design personas, value proposition, end to end journey mapping and user experience design for multiple platforms and devices leveraging consumer centric tools.* Partner with UX designers to create compelling customer experience for new products* Oversee processes to ensure UX experiences are fully aligned to best practices.* Collaborate with product development team members and markets on go-to-market deployments, understanding consumer and competitive trends and identifying potential differentiators.* Work with external partners to incorporate feedback into concept and experience and support market deployments.* Provide leadership to agency resources and partners to drive concept design and experience development and changes; oversee budget allocation.* Lead team through development and execution of quantitative and qualitative testing with support from Consumer Insights and MA Digital Payments & Labs* Provide consultation and leading co-creation sessions with customers and external partners in support of market pilots and deployments.All About You* Extensive experience in concept/value proposition development and product development working in a corporate or start-up environment.* Experience distilling business/consumer requirements/needs impacting concept development to business and technical partners and representing the voice of the consumer throughout the product development process.* Highly analytical thinker with experience in both quantitative/qualitative and UX testing methods.* Proficiency in Sketch, Invision and Proto.io and in Agile development desirable.* Strong understanding of consumer trends; international markets knowledge/experience a plus.* Effective communicator, who has the ability to communicate complex ideas and solutions to both business and technical audiences at all levels of organization and with external partners/clients.* Strong influencing skills.* Inspirational leader, someone who stretches thinking and has a positive 'can-do' attitude.* Comfortable in a global role; participating in regular meetings that span across time zones and take place outside of traditional business hours.* Bachelor's degree required.* Travel 20%; ability to travel internationally. Equal Opportunity Employer
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