Mastercard
For nearly 50 years, we've been using our technology and expertise to make payments safer, simpler and smarter.
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About Mastercard

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Our Vision: A World Beyond Cash™  

Our Mission: Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart.

Priceless Possibilities

Life at Mastercard

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At Mastercard, we thrive on innovation so we can change the way the world pays and gets paid. This commitment has allowed us to attract and retain employees who like to work in a creative, challenging environment.

Our dedication to cultivating an environment for all employees that respects their individual strengths, views and experiences is our foundation. We aim to promote increased engagement, which naturally leads to greater innovation and productivity.

Our Global Diversity Office provides a framework that supports business processes and procedures by considering, integrating and leveraging diversity globally.

Opportunities at Mastercard

Manager, Corporate Security Operations
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleManager, Corporate Security OperationsOverviewThe goal of the Information Security Engineering organization is to create, build, deploy and support Corporate Security products and services across multiple platforms/solutions around the world.The Manager, Information Security Operations role is a managerial role that focuses on day to day support of security technologies through proper prevention and response activities aligned with security platforms designed by the Security Architecture team. Interacts with a number of cross-functional team(s) members from all divisions in addition interfaces with prospects and customers as needed.o Do you have experience in delivering best in class operational support across multiple technologies?o Are you Operationally focused and have experience in executing using ITIL or other framework practices?o Do you enjoy crafting documentation & building streamlined processes for external and internal audiences?o Do you enjoy solving complex problems and remediating potential impacts in a highly visible role?Role:Perform the following from a tactical focus; but keeping a strategic vision/goal in perspective:* Develop and maintain high level of knowledge across Corporate Security technologies* Support the development of service delivery metrics and partner internally/externally to institute minimum service levels in support of internal business processes * Enhance Corporate Security knowledgebase through organization and/or contribution of relevant materials* Manage and orchestrate a team of technically diverse members* Support the development of team members through coaching / mentoring both technical and 'soft-skills'* Work with peers and management to identify opportunities for improvement and bring forth actionable solutionsAll About You* Bachelor's degree or higher with a focus in Computer Science, Cybersecurity, Information Technology or similar* Some experience in Security technologies including Tripwire, Guardium, Cyberark, Archer, Carbon Black, ACE, ACX, HSMs, Cryptography, Certificates would be beneficial* Fast paced position/role with a need for a proven ability for consistently executing with excellence at a detailed level* Strong leadership skills, proven ability to execute without direct authority* Excellent communication skills, both written and verbal* Strong problem solving and resource alignment to solve problems* Professionalism in representing the company internally/externally* Proven ability to synthesize data into information* Proven ability to build and maintain strong, productive working relationships with internal/external customers * Ability to respond/manage escalations during off hours and participate in on-call situations as scheduled* Open to travel, only as needed Equal Opportunity Employer
Manager, Corporate Security Operations
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleManager, Corporate Security OperationsOverviewThe goal of the Information Security Engineering organization is to create, build, deploy and support Corporate Security products and services across multiple platforms/solutions around the world.The Manager, Information Security Operations role is a managerial role that focuses on day to day support of security technologies through proper prevention and response activities aligned with security platforms designed by the Security Architecture team. Interacts with a number of cross-functional team(s) members from all divisions in addition interfaces with prospects and customers as needed.o Do you have experience in delivering best in class operational support across multiple technologies?o Are you Operationally focused and have experience in executing using ITIL or other framework practices?o Do you enjoy crafting documentation & building streamlined processes for external and internal audiences?o Do you enjoy solving complex problems and remediating potential impacts in a highly visible role?Role:Perform the following from a tactical focus; but keeping a strategic vision/goal in perspective:* Develop and maintain high level of knowledge across Corporate Security technologies* Support the development of service delivery metrics and partner internally/externally to institute minimum service levels in support of internal business processes * Enhance Corporate Security knowledgebase through organization and/or contribution of relevant materials* Manage and orchestrate a team of technically diverse members* Support the development of team members through coaching / mentoring both technical and 'soft-skills'* Work with peers and management to identify opportunities for improvement and bring forth actionable solutionsAll About You* Bachelor's degree or higher with a focus in Computer Science, Cybersecurity, Information Technology or similar* Some experience in Security technologies including Tripwire, Guardium, Cyberark, Archer, Carbon Black, ACE, ACX, HSMs, Cryptography, Certificates would be beneficial* Fast paced position/role with a need for a proven ability for consistently executing with excellence at a detailed level* Strong leadership skills, proven ability to execute without direct authority* Excellent communication skills, both written and verbal* Strong problem solving and resource alignment to solve problems* Professionalism in representing the company internally/externally* Proven ability to synthesize data into information* Proven ability to build and maintain strong, productive working relationships with internal/external customers * Ability to respond/manage escalations during off hours and participate in on-call situations as scheduled* Open to travel, only as needed Equal Opportunity Employer
Associate Specialist, Customer Support
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleAssociate Specialist, Customer SupportOverview* Responsible for all aspects of operations support for existing customers, including process, business and technical consultation* Accountable for end to end process ownership of client service requests and the coordination of teams to resolve issues within a service level contract to avoid financial penalties* Accountable for developing and maintaining customer support guidelines, metrics, tools and practices throughout the customer life cycle* Collects customer feedback and market intelligence and shares findings with partners in Technology, Product and Customer Delivery* Meets with Customers and MasterCard teams to conduct inquiry reviews and to identify technology or process enhancementsResponsibilities* Intakes and documents detailed and accurate information on customer issues, concerns, and requests for enhancements* Assists customers with completing service inquiries through research, suggests diagnoses using readily available tools, and provides business and operational knowledge to assist in technical and operational support* Clarifies customer inquiries regarding in-place documentations or presentations; may pull and review basic code as needed* Interacts directly with internal customers under supervision and according to established protocols* Collaborates with other team members to facilitate internal consultation process and to answer basic customer questionsExperiences* Experience using MasterCard tools, systems, and documentations to resolve basic customer issues; ability to review own work * Experience answering and completing basic customer service inquiries * Basic understanding of software patterns and concepts, programming languages, database structures, and related operational protocols * Basic understanding of training materials Equal Opportunity Employer
Associate Specialist, Customer Support
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleAssociate Specialist, Customer SupportOverview* Responsible for all aspects of operations support for existing customers, including process, business and technical consultation* Accountable for end to end process ownership of client service requests and the coordination of teams to resolve issues within a service level contract to avoid financial penalties* Accountable for developing and maintaining customer support guidelines, metrics, tools and practices throughout the customer life cycle* Collects customer feedback and market intelligence and shares findings with partners in Technology, Product and Customer Delivery* Meets with Customers and MasterCard teams to conduct inquiry reviews and to identify technology or process enhancementsResponsibilities* Intakes and documents detailed and accurate information on customer issues, concerns, and requests for enhancements* Assists customers with completing service inquiries through research, suggests diagnoses using readily available tools, and provides business and operational knowledge to assist in technical and operational support* Clarifies customer inquiries regarding in-place documentations or presentations; may pull and review basic code as needed* Interacts directly with internal customers under supervision and according to established protocols* Collaborates with other team members to facilitate internal consultation process and to answer basic customer questionsExperiences* Experience using MasterCard tools, systems, and documentations to resolve basic customer issues; ability to review own work * Experience answering and completing basic customer service inquiries * Basic understanding of software patterns and concepts, programming languages, database structures, and related operational protocols * Basic understanding of training materials Equal Opportunity Employer
Director, Financial Analysis
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, Financial AnalysisOverviewPurpose of the TeamThe Global Business Services Center Service Management team acts as an internal consultant supporting the Share Services Organization through support of key initiatives by providing for project leadership, oversight and strategic guidance. The team is built upon built upon strong contributors with leadership abilities, consulting mindsets and strong project management skills. The primary responsibility will be the support of financial processes and analysis for the Global Business Services Center. This position will involve a high level of collaboration with Global Business Services Center leadership and will require an individual who is able to effectively prepare, package and deliver a set of information to leadership. Strong communication skills are a must.Role* Responsible for a broad range of finance related responsibilities and acts as a finance generalist for the shared services center* Develops analytical resources and capabilities to measure the cost and ROI of services within the center* Provide for project leadership on key initiatives related to shared services* Responsible for identifying and analyzing service delivery options and making recommendations as to the impact on the organizations capabilities and services portfolio.* Oversees vendor management for GBSC services and ensures service delivery goals are met* Responsible for capacity management analysis inclusive of efficiency tracking across the center* Leverage benchmarking processes to assess the performance of shared services functions * Lead and support program reporting by preparing financial summaries for quarterly and/or bi-annual leadership meetings. * Develop and maintain financial performance reporting related to shared services functions* Support the development of and monitoring of shared services business cases. * Responsible for supporting the regular planning cycle inclusive of required budgets and forecasts through completion of required schedules and inputs necessary to satisfy the planning deliverables* Responsible for supporting procurement and contractual processes as it relates to relationships with third party providers supplementing services of the Global Business Services Center. * Responsible for ad hoc financial analysis as requested by leadership. All About You* Excellent written & verbal communication skills required - with the ability to effectively communication & develop strong relationships within a multinational organization * Experience in shared services or as part of large scale transformation initiatives* Strong Finance process knowledge a must* Demonstrated project management leadership in complex situations and is viewed as a credible subject matter expert to all levels of senior management.* Experience consulting and providing advice and feedback to the business on risk and opportunity considerations, leveraging advanced analytical techniques as well as outside trends and events Equal Opportunity Employer
Director, Financial Analysis
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, Financial AnalysisOverviewPurpose of the TeamThe Global Business Services Center Service Management team acts as an internal consultant supporting the Share Services Organization through support of key initiatives by providing for project leadership, oversight and strategic guidance. The team is built upon built upon strong contributors with leadership abilities, consulting mindsets and strong project management skills. The primary responsibility will be the support of financial processes and analysis for the Global Business Services Center. This position will involve a high level of collaboration with Global Business Services Center leadership and will require an individual who is able to effectively prepare, package and deliver a set of information to leadership. Strong communication skills are a must.Role* Responsible for a broad range of finance related responsibilities and acts as a finance generalist for the shared services center* Develops analytical resources and capabilities to measure the cost and ROI of services within the center* Provide for project leadership on key initiatives related to shared services* Responsible for identifying and analyzing service delivery options and making recommendations as to the impact on the organizations capabilities and services portfolio.* Oversees vendor management for GBSC services and ensures service delivery goals are met* Responsible for capacity management analysis inclusive of efficiency tracking across the center* Leverage benchmarking processes to assess the performance of shared services functions * Lead and support program reporting by preparing financial summaries for quarterly and/or bi-annual leadership meetings. * Develop and maintain financial performance reporting related to shared services functions* Support the development of and monitoring of shared services business cases. * Responsible for supporting the regular planning cycle inclusive of required budgets and forecasts through completion of required schedules and inputs necessary to satisfy the planning deliverables* Responsible for supporting procurement and contractual processes as it relates to relationships with third party providers supplementing services of the Global Business Services Center. * Responsible for ad hoc financial analysis as requested by leadership. All About You* Excellent written & verbal communication skills required - with the ability to effectively communication & develop strong relationships within a multinational organization * Experience in shared services or as part of large scale transformation initiatives* Strong Finance process knowledge a must* Demonstrated project management leadership in complex situations and is viewed as a credible subject matter expert to all levels of senior management.* Experience consulting and providing advice and feedback to the business on risk and opportunity considerations, leveraging advanced analytical techniques as well as outside trends and events Equal Opportunity Employer
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