Monterey Bay Aquarium
The mission of the nonprofit Monterey Bay Aquarium is to inspire conservation of the ocean.
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What Sets Us Apart

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1. We're an inclusive, committed, diverse group of people who collaborate.

 

2. We're passionate about learning more and doing more to better our world.

 

3. We're all dedicated to conservation of the ocean.

Making a Difference

Our Culture

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Working at the Monterey Bay Aquarium is more than just going to the office every day. In addition to our purpose-driven work in one of the most beautiful spots in the world, we offer a competitive compensation and benefits package (medical, dental and life insurance; floating holidays, vacation and sick time) including a couple of things we feel distinguish us: a unique and generous retirement plan and a wellness program staff can't wait to join. We do our best to walk the talk so we offer our team members discounts at our Cafe, which serves local, sustainable and organic foods, plus subsidized gym memberships and alternative transportation discounts, too. Our goal of working toward a healthy ocean can only be achieved with a healthy organization, which is something we strive for here at the Aquarium.

Opportunities at Monterey Bay

Membership Assistant (Seasonal)
Job summary The Membership Assistant plays an integral role in supporting the institutional goal of growing earned revenue through our membership program.Core Responsibilities Performs data entry for the membership program, including the process of new memberships, renewals, gift memberships, online memberships and other specialized data entryRuns weekly quality assurance reports on data entry to ensure accuracy; communicates issues to the Membership Supervisor, Membership Director or team members as appropriatePrepares renewal and fulfillment packages, including printing membership cards and acknowledgment lettersPerforms general office duties to include the sorting of data entry forms and daily mail, correcting returned mail, answering e-mail messagesAnswers membership help line to assist members and donors with their account, and membership and donation paymentsAssists with onsite membership sales and fulfillment, which occasionally occur on weekendsAssist with member and donor events, which occasionally occur on weekday evenings and weekendsAssists Senior Membership Assistant in volunteer coordination including workload assistance, and providing necessary supplies and materialsAssist with special projects as neededAbsolutely Required Skills / Knowledge / Ability / Experience or Education Two years or more administrative experienceExcellent customer service skillsExcellent attention to detailComputer proficiency (Windows, Word, Excel)Proficient in typing, writing and oral communicationDesired Skills / Knowledge / Ability / Experience or Education2+ years relevant work experience in a fundraising and/or non-profitData entry and database management skills, preferably Raiser's Edge experienceReference # 21811Posted on 17 Apr 2018Location(s) Monterey BayExpertise MembershipWork type(s) Full Time, SeasonalJob level(s) Entry/graduateMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Membership Assistant (Seasonal)
Job summary The Membership Assistant plays an integral role in supporting the institutional goal of growing earned revenue through our membership program.Core Responsibilities Performs data entry for the membership program, including the process of new memberships, renewals, gift memberships, online memberships and other specialized data entryRuns weekly quality assurance reports on data entry to ensure accuracy; communicates issues to the Membership Supervisor, Membership Director or team members as appropriatePrepares renewal and fulfillment packages, including printing membership cards and acknowledgment lettersPerforms general office duties to include the sorting of data entry forms and daily mail, correcting returned mail, answering e-mail messagesAnswers membership help line to assist members and donors with their account, and membership and donation paymentsAssists with onsite membership sales and fulfillment, which occasionally occur on weekendsAssist with member and donor events, which occasionally occur on weekday evenings and weekendsAssists Senior Membership Assistant in volunteer coordination including workload assistance, and providing necessary supplies and materialsAssist with special projects as neededAbsolutely Required Skills / Knowledge / Ability / Experience or Education Two years or more administrative experienceExcellent customer service skillsExcellent attention to detailComputer proficiency (Windows, Word, Excel)Proficient in typing, writing and oral communicationDesired Skills / Knowledge / Ability / Experience or Education2+ years relevant work experience in a fundraising and/or non-profitData entry and database management skills, preferably Raiser's Edge experienceReference # 21811Posted on 17 Apr 2018Location(s) Monterey BayExpertise MembershipWork type(s) Full Time, SeasonalJob level(s) Entry/graduateMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Business Application Learning Specialist
Job summary:This position supports Aquarium mission and strategic initiatives by building technical skills capacity in learners through mastery of existing software and systems and integration of new technologies as they arise.  Working with the Director of Learning and Engagement, creates, leads, and evaluates beginner to advanced-level business and technical applications training. Draws from an energy and passion for technological learning and teaching, to deliver technical training in a way that is easy to understand and engaging. Studies and interprets software within the context of our organization to be able to train Aquarium users effectively on core applications.Core Responsibilities Leads training for users in building mastery of core Aquarium-supported applications.Online learning - beta tests and recommends online learning modules; adapts online learning for Aquarium audiences; administers new online learning modules; evaluates results of online learning.Designs and provides skill building in the area of core Aquarium applications through Instructor led learning - coordinates and administers "live" sessions, whether in-person or virtually; develops courses; creates program materials; measures and reports on results.Provides coaching/support services for individuals working through online or instructor-led technical learning modules.Provides learning solutions in response to Help Desk requests for learning support for Aquarium-supported applications.Develops and leads "user's forums" for key, software applications, including SharePoint.Primary point of contact/interface with IT Team to establish key areas of need and share results from training.Participates in IT meetings as needed.Represents the Learning team in new product launches during planning stages through support of new applications, making recommendations and acting as a decision maker.Leads migration of select products from instructor-led to digital formats.Tech Lead in Learning Team Meetings and Learning Consortium.Absolutely Required Skills / Knowledge / Ability / Experience or EducationUndergraduate degree with focus in IT or Learning, or equivalent experienceMinimum of 3 years' experience in technical learning professionFamiliarity with Microsoft Office suite of productsAbility to quickly and effectively learn and understand new softwareAble to translate technical concepts to non-technical usersAbility to create online learning resource material from the study of new softwareExperience designing, developing and maintaining courseware, learning objectives, training aids tutorials and hands-on exercises.Ability to grasp the essence of complex design problems and user pain points, and translate them into practical solutions.Ability to break down complex topics into logical sequences.Ability to use multiple platforms to convey learning concepts, including in-person, online courses, and real-time virtual trainingExcellent communication, presentation and coaching skillsAbility to develop relationships organization wide and proactively market technology learning opportunitiesFamiliarity with assessing and recommending technology learning for individuals and teamsAbility to work within, and maintain MBA's Core Values.Desired Skills / Knowledge / Ability / Experience or EducationExperience in course designFamiliarity with core Aquarium-supported applicationsFamiliarity with LMS systemsHands-on experience with eLearning authoring toolsExperience using a LMS to deliver coursewareExperience in development of online learning modulesKnowledge and experience with online authoring tool(s) helpfulExcellent presentation skillsProject Management CertificationAncillary ResponsibilitiesLMS application and support servicesBi-annual audit of department technology capacitiesIdentify Aquarium power-usersReference # 21870Posted on 13 Apr 2018Location(s) Monterey BayExpertise Human ResourcesWork type(s) Regular, Full TimeJob level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Business Application Learning Specialist
Job summary:This position supports Aquarium mission and strategic initiatives by building technical skills capacity in learners through mastery of existing software and systems and integration of new technologies as they arise.  Working with the Director of Learning and Engagement, creates, leads, and evaluates beginner to advanced-level business and technical applications training. Draws from an energy and passion for technological learning and teaching, to deliver technical training in a way that is easy to understand and engaging. Studies and interprets software within the context of our organization to be able to train Aquarium users effectively on core applications.Core Responsibilities Leads training for users in building mastery of core Aquarium-supported applications.Online learning - beta tests and recommends online learning modules; adapts online learning for Aquarium audiences; administers new online learning modules; evaluates results of online learning.Designs and provides skill building in the area of core Aquarium applications through Instructor led learning - coordinates and administers "live" sessions, whether in-person or virtually; develops courses; creates program materials; measures and reports on results.Provides coaching/support services for individuals working through online or instructor-led technical learning modules.Provides learning solutions in response to Help Desk requests for learning support for Aquarium-supported applications.Develops and leads "user's forums" for key, software applications, including SharePoint.Primary point of contact/interface with IT Team to establish key areas of need and share results from training.Participates in IT meetings as needed.Represents the Learning team in new product launches during planning stages through support of new applications, making recommendations and acting as a decision maker.Leads migration of select products from instructor-led to digital formats.Tech Lead in Learning Team Meetings and Learning Consortium.Absolutely Required Skills / Knowledge / Ability / Experience or EducationUndergraduate degree with focus in IT or Learning, or equivalent experienceMinimum of 3 years' experience in technical learning professionFamiliarity with Microsoft Office suite of productsAbility to quickly and effectively learn and understand new softwareAble to translate technical concepts to non-technical usersAbility to create online learning resource material from the study of new softwareExperience designing, developing and maintaining courseware, learning objectives, training aids tutorials and hands-on exercises.Ability to grasp the essence of complex design problems and user pain points, and translate them into practical solutions.Ability to break down complex topics into logical sequences.Ability to use multiple platforms to convey learning concepts, including in-person, online courses, and real-time virtual trainingExcellent communication, presentation and coaching skillsAbility to develop relationships organization wide and proactively market technology learning opportunitiesFamiliarity with assessing and recommending technology learning for individuals and teamsAbility to work within, and maintain MBA's Core Values.Desired Skills / Knowledge / Ability / Experience or EducationExperience in course designFamiliarity with core Aquarium-supported applicationsFamiliarity with LMS systemsHands-on experience with eLearning authoring toolsExperience using a LMS to deliver coursewareExperience in development of online learning modulesKnowledge and experience with online authoring tool(s) helpfulExcellent presentation skillsProject Management CertificationAncillary ResponsibilitiesLMS application and support servicesBi-annual audit of department technology capacitiesIdentify Aquarium power-usersReference # 21870Posted on 13 Apr 2018Location(s) Monterey BayExpertise Human ResourcesWork type(s) Regular, Full TimeJob level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience TCL Summer Ambassador
Position SummaryThe Guest Experience Teen Conservation Leader (TCL) Ambassador is a seasonal position designed for students who have participated in Monterey Bay Aquarium Teen Programs Guest Track. Guest Experience TCL Ambassador will serve a variety of Ambassador and Teen Conservation Leader roles throughout the aquarium, both indoors and outdoors. TCL Ambassador staff support and coach TCL Guest Track students; they work closely with the TCL Ambassador Lead team coach and support TCL participants, as well as plan and facilitate teen enrichments and trainings. TCL Ambassador staff draw on their experience to provide personalized and memorable guest experiences; they work as a part of the GE Ambassador Team to welcome, orient, educate, assist and thank aquarium guests, with special emphasis on families. All work is performed in a highly dynamic environment, facilitating crowds on high volume days and providing individual hospitality.Core Responsibilities Approach and interact with guests to personalize their aquarium experienceProvide information related to wayfinding, aquarium mission, exhibits, animals, and programs; marine biology, ecology and conservation issues; membership benefits; Aquarium Adventures opportunities; website; upcoming promotionsFacilitate educational and entertaining activities for family guestsEngage guests using hand-held models to both capture their attention and orient to the Aquarium spaces and exhibitsMaintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey areaSupport and coach TCL Guest Track studentsSupport other Guest Experience teamsAssist with other projects as requested by the Supervisor/ManagerAdhere to both the Monterey Bay Aquarium attendance policy and the Guest Experience uniform and appearance standardsAbsolutely Required Skills / Knowledge / Ability / Experience or EducationExemplary Guest Track performance/leadership in Monterey Bay Aquarium Teen ProgramsKnowledge of and strong enthusiasm for local marine species, habitats and conservationAvailable to work holidays and both weekend daysHigh School diploma or GEDAbility to work on feet in both indoor and outdoor locationsPassion for the Monterey Bay Aquarium's missionStrong interpersonal and teamwork skillsExperience working both independently and as a member of a teamAbility to sustain enthusiastic interactions with both guests and staff, in a variety of situations for a full work shiftExperience working with multiple age groups, both adults and familiesDesired Skills / Knowledge / Ability / Experience or EducationExperience as a TCL Coach or TCL Program AssistantAbility to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)Experience in hospitality, customer service and/or attractions industryComfort with learning/using new technologyAncillary ResponsibilitiesWork with GE Supervisor/TCL Ambassador Lead to plan and deliver conservation-based enrichment to TCL Guest Track participantsWelcome, orient and escort tour groups through the Group EntranceReference # 21891Posted on 10 Apr 2018Location(s) Monterey BayExpertise Guest Experience & SecurityWork type(s) Full Time, SeasonalJob level(s) Entry/graduateMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience TCL Summer Ambassador
Position SummaryThe Guest Experience Teen Conservation Leader (TCL) Ambassador is a seasonal position designed for students who have participated in Monterey Bay Aquarium Teen Programs Guest Track. Guest Experience TCL Ambassador will serve a variety of Ambassador and Teen Conservation Leader roles throughout the aquarium, both indoors and outdoors. TCL Ambassador staff support and coach TCL Guest Track students; they work closely with the TCL Ambassador Lead team coach and support TCL participants, as well as plan and facilitate teen enrichments and trainings. TCL Ambassador staff draw on their experience to provide personalized and memorable guest experiences; they work as a part of the GE Ambassador Team to welcome, orient, educate, assist and thank aquarium guests, with special emphasis on families. All work is performed in a highly dynamic environment, facilitating crowds on high volume days and providing individual hospitality.Core Responsibilities Approach and interact with guests to personalize their aquarium experienceProvide information related to wayfinding, aquarium mission, exhibits, animals, and programs; marine biology, ecology and conservation issues; membership benefits; Aquarium Adventures opportunities; website; upcoming promotionsFacilitate educational and entertaining activities for family guestsEngage guests using hand-held models to both capture their attention and orient to the Aquarium spaces and exhibitsMaintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey areaSupport and coach TCL Guest Track studentsSupport other Guest Experience teamsAssist with other projects as requested by the Supervisor/ManagerAdhere to both the Monterey Bay Aquarium attendance policy and the Guest Experience uniform and appearance standardsAbsolutely Required Skills / Knowledge / Ability / Experience or EducationExemplary Guest Track performance/leadership in Monterey Bay Aquarium Teen ProgramsKnowledge of and strong enthusiasm for local marine species, habitats and conservationAvailable to work holidays and both weekend daysHigh School diploma or GEDAbility to work on feet in both indoor and outdoor locationsPassion for the Monterey Bay Aquarium's missionStrong interpersonal and teamwork skillsExperience working both independently and as a member of a teamAbility to sustain enthusiastic interactions with both guests and staff, in a variety of situations for a full work shiftExperience working with multiple age groups, both adults and familiesDesired Skills / Knowledge / Ability / Experience or EducationExperience as a TCL Coach or TCL Program AssistantAbility to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)Experience in hospitality, customer service and/or attractions industryComfort with learning/using new technologyAncillary ResponsibilitiesWork with GE Supervisor/TCL Ambassador Lead to plan and deliver conservation-based enrichment to TCL Guest Track participantsWelcome, orient and escort tour groups through the Group EntranceReference # 21891Posted on 10 Apr 2018Location(s) Monterey BayExpertise Guest Experience & SecurityWork type(s) Full Time, SeasonalJob level(s) Entry/graduateMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
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