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AV Tier 2 Support Technician
at Compass Group

AV Tier 2 Support Technician
at Compass Group

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As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

This position requires an individual that is capable of the following:

  • Repairs
  • Troubleshooting quickly under pressure
  • Installs
  • Creating and Maintaining documents and tracking logs
  • Testing
  • Conducting preventative maintenance
  • Configurations
  • Upgrades
  • Evaluations
  • Enhancing the overall activities for conference rooms and shared spaces technology equipment and systems.
  • .  Must work well under pressure.
  • Must have the ability to work well under pressure.
  • Ability to multi-task, manage time and follow through with assignments.
  • Strong problem solving, organization and project management skills.

Technical Duties


  • Set up, repair and upgrade AV equipment throughout large corporate campus and sales sites.
  • Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance
  • Act as subject matter expert in technical support field
  • Provide efficiency recommendations when immediate problems arise
  • Provide in depth Break/Fix AV maintenance
  • Maintain pooled equipment inventory for on and off site project support
  • Maintain robust maintenance logs
  • Assist in maintenance and repair of AV equipment through third party vendor relationships
  • Provide timely and descriptive reports of equipment malfunction
  • Provide timely and descriptive reports of equipment repair, mitigation and work arounds
  • Maintain neat appearance of AV cables and equipment
  • Input data for metrics tracking including daily work ticketing system
  • Serve as contact between customers, vendors & internal staff for day-to-day event operations.
  • Work with Service Desk to communicate room requirements & changes as they arise.
  • Provide statistics and track services provided.
  • Create and maintain conference rooms database containing specifications, digital images, room directions (print & electronic versions), audio visual capabilities, standard room set up and peripheral inventory.
  • Inspect and maintain appearance/functionality of conference rooms for quality assurance and also responsible for facilitating work order escalations.
  • Monitor room usage
  • Assist with storing deliveries and equipment.
  • Communicate daily with Service Desk to ensure all needs are being met.
  • Foster working relationships with all service related vendors. (internal and External)

Apply to Eurest today!

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 212821




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