Monterey Bay Aquarium
The mission of the nonprofit Monterey Bay Aquarium is to inspire conservation of the ocean.
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What Sets Us Apart

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1. We're an inclusive, committed, diverse group of people who collaborate.

 

2. We're passionate about learning more and doing more to better our world.

 

3. We're all dedicated to conservation of the ocean.

Making a Difference

Our Culture

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Working at the Monterey Bay Aquarium is more than just going to the office every day. In addition to our purpose-driven work in one of the most beautiful spots in the world, we offer a competitive compensation and benefits package (medical, dental and life insurance; floating holidays, vacation and sick time) including a couple of things we feel distinguish us: a unique and generous retirement plan and a wellness program staff can't wait to join. We do our best to walk the talk so we offer our team members discounts at our Cafe, which serves local, sustainable and organic foods, plus subsidized gym memberships and alternative transportation discounts, too. Our goal of working toward a healthy ocean can only be achieved with a healthy organization, which is something we strive for here at the Aquarium.

Opportunities at Monterey Bay

Development Coordinator
Job Summary The Development Coordinator is responsible for coordinating Development projects that support our annual contributed revenue goals, including projects that support major gifts, the annual fund and special campaigns. Works closely with the department leadership, administrative team, other departments and outside vendors to execute projects.Core Responsibilities Coordinates development projects to make sure they are executed timely and successfully. This includes developing comprehensive project plans, working with development leadership, staff, other Aquarium departments and vendors.Monitors the progress of the projects and communicates with leadership on a regular basis to ensure the successful completion of the projects on time.Monitors project expenses and proposes adjustments as needed to stay within our budget.Reviews quality of the work completed; writes reports and logistics notes for each project, including financials/cost-benefit analysis.Project manages Development-related activities to execute donor cultivation and fundraising events, including the David Packard Award Dinner.Coordinates all aspects of direct mail fundraising campaign logistics: mailings, reporting, tracking, timelines, expenses and inventory.Provides project management for the donor communications plan implementation including appeals, program updates and cultivation communications. Coordinates production of development print materials, working with development leadership and other departments.Coordinates Development-related activities of Annual Review production and distribution.  Assists with Donor inquiries as needed, models departmental standards for customer service for all members and donors. As needed, helps to staff donor events and special member events. Absolutely Required Skills / Knowledge / Ability / Experience or Education Minimum four year degree or equivalent experienceMinimum two years' project management and/or development/fund raising experienceStrong organizational skills and attention to detailExcellent written/oral communication skills and customer serviceMust be flexible and able to change courses promptly as neededMust be able to work independently, but proactively and regularly report back on progress and propose changes as neededExcellent computer skills including Microsoft Office and project management toolsDesired Skills / Knowledge / Ability / Experience or EducationTwo years non-profit organization experienceFour years development/fund raising experienceFour years project management and/or event planning experienceTwo years of experience working with database programs, Tessitura or Raiser's Edge preferredReference # 23591Posted on 11 Feb 2019Location(s) Monterey BayExpertise DevelopmentWork type(s) Regular, Full TimeJob level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Development Coordinator
Job Summary The Development Coordinator is responsible for coordinating Development projects that support our annual contributed revenue goals, including projects that support major gifts, the annual fund and special campaigns. Works closely with the department leadership, administrative team, other departments and outside vendors to execute projects.Core Responsibilities Coordinates development projects to make sure they are executed timely and successfully. This includes developing comprehensive project plans, working with development leadership, staff, other Aquarium departments and vendors.Monitors the progress of the projects and communicates with leadership on a regular basis to ensure the successful completion of the projects on time.Monitors project expenses and proposes adjustments as needed to stay within our budget.Reviews quality of the work completed; writes reports and logistics notes for each project, including financials/cost-benefit analysis.Project manages Development-related activities to execute donor cultivation and fundraising events, including the David Packard Award Dinner.Coordinates all aspects of direct mail fundraising campaign logistics: mailings, reporting, tracking, timelines, expenses and inventory.Provides project management for the donor communications plan implementation including appeals, program updates and cultivation communications. Coordinates production of development print materials, working with development leadership and other departments.Coordinates Development-related activities of Annual Review production and distribution.  Assists with Donor inquiries as needed, models departmental standards for customer service for all members and donors. As needed, helps to staff donor events and special member events. Absolutely Required Skills / Knowledge / Ability / Experience or Education Minimum four year degree or equivalent experienceMinimum two years' project management and/or development/fund raising experienceStrong organizational skills and attention to detailExcellent written/oral communication skills and customer serviceMust be flexible and able to change courses promptly as neededMust be able to work independently, but proactively and regularly report back on progress and propose changes as neededExcellent computer skills including Microsoft Office and project management toolsDesired Skills / Knowledge / Ability / Experience or EducationTwo years non-profit organization experienceFour years development/fund raising experienceFour years project management and/or event planning experienceTwo years of experience working with database programs, Tessitura or Raiser's Edge preferredReference # 23591Posted on 11 Feb 2019Location(s) Monterey BayExpertise DevelopmentWork type(s) Regular, Full TimeJob level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Recruiter
Job summaryThe Recruiter is responsible for the internal and external hiring activities that support the organization's staffing needs. The Recruiter manages the full life cycle recruitment process and provides guidance to hiring supervisors to ensure the Aquarium policies are followed and legal requirements are met. The Recruiter also partners with external agencies and organizations to ensure we attract a diverse, qualified candidate pool.Core ResponsibilitiesManage the full cycle recruitment process that includes partnering with hiring supervisors to determine critical skills, background and experience to identify the most qualified candidates for each positionEffectively recruit on multiple requisitions for multiple business needs for the Monterey Bay AquariumAnalyze and define talent needs, hiring specifications, and qualifications required of candidates in order to meet recruitment goalsResponsible for maintaining recruitment related metrics and requisition dataProvide relevant pipeline data to hiring managers during recruitment; summarize data at conclusion of recruitmentMeet regularly with hiring managers to discuss effectiveness of recruitment efforts and adjust strategies accordinglyDevelop and maintain relationships with job websites, social media, and other sourcing outletsResponsible for managing job fair and community event program and partnerships Develop an extensive talent pipeline of diverse, highly qualified candidatesResponsible for completing and handling all documentation and logistics related to recruitment that include interview schedules, background and reference checks, post-hire physicals and LiveScan (when required) and job offersCollaborate with the Compensation Manager to ensure starting salaries are in line with the Band for the position, market, internal equity and within the guidelines of each year's approved wage budget.Track candidate salary ranges to ensure Monterey Bay Aquarium ranges are relevant and competitive.Management of the Applicant Track System (Snaphire) in making necessary changes to keep the recruitment process flowingCollaborate with HR Admin Team, Learning & Engagement Team, Diversity & Inclusion Team and other relevant HR functions to improve and streamline processesWork with HR Team to provide cross-functional and office coverage as neededAbsolutely Required Skills / Knowledge / Ability / Experience or EducationBachelor's Degree or equivalent combination of school and hands-on experience4+ years of full cycle recruitment experience in a high-volume environmentSolid knowledge of employment practices/compliance/law as they apply to the recruitment processExperience with requisition data collection and analysis; including funnel ratios, time to fill, offer acceptance rates, and moreWorking knowledge of general Human Resources practices/policies/compliancesExcellent communication, problem-solving and interpersonal skillsMust be organized and detail-oriented and able to multitaskHighly motivated, self-directed and team playerMust be computer and technology literateHuman Resources systems, knowledge and experienceAbility to work within, and maintain Monterey Bay Aquarium's Core ValuesDesired Skills / Knowledge / Ability / Experience or EducationFamiliarity with report writing and publishing type software programs and web/internet-based programsProficiency with ADPProficiency in Microsoft Word, PowerPointDemonstrated experience in program or project development Reference # 23590Posted on 11 Feb 2019Location(s) Monterey BayExpertise Human ResourcesWork type(s) Regular, Full Time, Salaried (exempt)Job level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Recruiter
Job summaryThe Recruiter is responsible for the internal and external hiring activities that support the organization's staffing needs. The Recruiter manages the full life cycle recruitment process and provides guidance to hiring supervisors to ensure the Aquarium policies are followed and legal requirements are met. The Recruiter also partners with external agencies and organizations to ensure we attract a diverse, qualified candidate pool.Core ResponsibilitiesManage the full cycle recruitment process that includes partnering with hiring supervisors to determine critical skills, background and experience to identify the most qualified candidates for each positionEffectively recruit on multiple requisitions for multiple business needs for the Monterey Bay AquariumAnalyze and define talent needs, hiring specifications, and qualifications required of candidates in order to meet recruitment goalsResponsible for maintaining recruitment related metrics and requisition dataProvide relevant pipeline data to hiring managers during recruitment; summarize data at conclusion of recruitmentMeet regularly with hiring managers to discuss effectiveness of recruitment efforts and adjust strategies accordinglyDevelop and maintain relationships with job websites, social media, and other sourcing outletsResponsible for managing job fair and community event program and partnerships Develop an extensive talent pipeline of diverse, highly qualified candidatesResponsible for completing and handling all documentation and logistics related to recruitment that include interview schedules, background and reference checks, post-hire physicals and LiveScan (when required) and job offersCollaborate with the Compensation Manager to ensure starting salaries are in line with the Band for the position, market, internal equity and within the guidelines of each year's approved wage budget.Track candidate salary ranges to ensure Monterey Bay Aquarium ranges are relevant and competitive.Management of the Applicant Track System (Snaphire) in making necessary changes to keep the recruitment process flowingCollaborate with HR Admin Team, Learning & Engagement Team, Diversity & Inclusion Team and other relevant HR functions to improve and streamline processesWork with HR Team to provide cross-functional and office coverage as neededAbsolutely Required Skills / Knowledge / Ability / Experience or EducationBachelor's Degree or equivalent combination of school and hands-on experience4+ years of full cycle recruitment experience in a high-volume environmentSolid knowledge of employment practices/compliance/law as they apply to the recruitment processExperience with requisition data collection and analysis; including funnel ratios, time to fill, offer acceptance rates, and moreWorking knowledge of general Human Resources practices/policies/compliancesExcellent communication, problem-solving and interpersonal skillsMust be organized and detail-oriented and able to multitaskHighly motivated, self-directed and team playerMust be computer and technology literateHuman Resources systems, knowledge and experienceAbility to work within, and maintain Monterey Bay Aquarium's Core ValuesDesired Skills / Knowledge / Ability / Experience or EducationFamiliarity with report writing and publishing type software programs and web/internet-based programsProficiency with ADPProficiency in Microsoft Word, PowerPointDemonstrated experience in program or project development Reference # 23590Posted on 11 Feb 2019Location(s) Monterey BayExpertise Human ResourcesWork type(s) Regular, Full Time, Salaried (exempt)Job level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Sales and Reservation Center Supervisor
Job summaryThe Sales & Reservation Center Supervisor is responsible for supervising sales associates. The Supervisor acts as sole on-site supervisor for weekend staffing of the Sales & Reservation Center, ensuring the optimal use and accuracy of information in all technology systems utilized by the Sales & Reservation Center and building relationships for returning groups, charter sleepovers and Destination Management companies (DMCs).Core Responsibilities Supervise Sales Associates, sole onsite supervisor on weekends, responsible for day-to-day operations under the leadership of the Manager of Sales Center & Hotel Business DevelopmentConduct weekly one-on-one employee support and development (ESD) sessions with Sales Associates and maintain regular communication with ManagerContribute to meeting or exceeding the revenue goals of the Sales department as set forth in the annual Sales Plan and ObjectivesProvide year-round Saturday and seasonal weekend and holiday coverage, maintain schedules for team guaranteeing daily coverageResponsible for ensuring the optimal use and accuracy of information in the various database systems utilized by the department, including Galaxy, Raiser's Edge, phone system, Convergence, Salesforce and Live ChatResponsible for reconciliation of all out-of-balance transactionsResponsible for ensuring Secret Shopper scores maintain current outstanding levels through monitoring and coaching staffManage all Sales inboxes and main voicemailManage Equarist, ensuring the inbox is kept up to date and ensure responses are written to all emailsResponsible for monitoring comments on our social media reviews of MBA (Yelp, Trip Advisor and Tidepool) and generating responses as appropriateResponsible for managing the team involvement with social care (Facebook likes and Direct Messaging)Monitors and trains associates on sales and service best practicesMonitors processing of all prepaid ticket orders, refunds and exchanges for hotel and corporate clientsMonitors staff's processing of group dated tickets and coupons, lunch vouchers and gift cardsPrimary contact for returning general groups, charter sleepovers and third party clients, creating and maintaining a portfolio of customersCoordinate specialty private guided tour requests with Tours and Adventures teamProvides support for Sales Associate duties; answering phone and Live Chat and actively selling Sales department productsBack-up to Sales Managers for Convergence client set upAbsolutely Required Skills / Knowledge / Ability / Experience or EducationExcellent written and oral communication skillsMinimum two years supervisory experienceProficiency in Microsoft Office; including Excel, Word and OutlookStrong organization skills and attention to detailExcellent time management and problem solving skillsMinimum two years customer service experience in a related fieldAbility to manage and process details accuratelyAbility to work within and maintain Monterey Bay Aquarium's Core ValuesDemonstrated commitment to Monterey Bay Aquarium's Leadership CompetenciesDesired Skills / Knowledge / Ability / Experience or EducationContact Center phone service and Live Chat experienceFluent in English and Spanish languagesTwo years database administration experienceAncillary Responsibilities Salesforce, Raiser's Edge, GalaxyReference # 23575Posted on 04 Feb 2019Location(s) Monterey BayExpertise Reservation CenterWork type(s) Regular, Full TimeJob level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Sales and Reservation Center Supervisor
Job summaryThe Sales & Reservation Center Supervisor is responsible for supervising sales associates. The Supervisor acts as sole on-site supervisor for weekend staffing of the Sales & Reservation Center, ensuring the optimal use and accuracy of information in all technology systems utilized by the Sales & Reservation Center and building relationships for returning groups, charter sleepovers and Destination Management companies (DMCs).Core Responsibilities Supervise Sales Associates, sole onsite supervisor on weekends, responsible for day-to-day operations under the leadership of the Manager of Sales Center & Hotel Business DevelopmentConduct weekly one-on-one employee support and development (ESD) sessions with Sales Associates and maintain regular communication with ManagerContribute to meeting or exceeding the revenue goals of the Sales department as set forth in the annual Sales Plan and ObjectivesProvide year-round Saturday and seasonal weekend and holiday coverage, maintain schedules for team guaranteeing daily coverageResponsible for ensuring the optimal use and accuracy of information in the various database systems utilized by the department, including Galaxy, Raiser's Edge, phone system, Convergence, Salesforce and Live ChatResponsible for reconciliation of all out-of-balance transactionsResponsible for ensuring Secret Shopper scores maintain current outstanding levels through monitoring and coaching staffManage all Sales inboxes and main voicemailManage Equarist, ensuring the inbox is kept up to date and ensure responses are written to all emailsResponsible for monitoring comments on our social media reviews of MBA (Yelp, Trip Advisor and Tidepool) and generating responses as appropriateResponsible for managing the team involvement with social care (Facebook likes and Direct Messaging)Monitors and trains associates on sales and service best practicesMonitors processing of all prepaid ticket orders, refunds and exchanges for hotel and corporate clientsMonitors staff's processing of group dated tickets and coupons, lunch vouchers and gift cardsPrimary contact for returning general groups, charter sleepovers and third party clients, creating and maintaining a portfolio of customersCoordinate specialty private guided tour requests with Tours and Adventures teamProvides support for Sales Associate duties; answering phone and Live Chat and actively selling Sales department productsBack-up to Sales Managers for Convergence client set upAbsolutely Required Skills / Knowledge / Ability / Experience or EducationExcellent written and oral communication skillsMinimum two years supervisory experienceProficiency in Microsoft Office; including Excel, Word and OutlookStrong organization skills and attention to detailExcellent time management and problem solving skillsMinimum two years customer service experience in a related fieldAbility to manage and process details accuratelyAbility to work within and maintain Monterey Bay Aquarium's Core ValuesDemonstrated commitment to Monterey Bay Aquarium's Leadership CompetenciesDesired Skills / Knowledge / Ability / Experience or EducationContact Center phone service and Live Chat experienceFluent in English and Spanish languagesTwo years database administration experienceAncillary Responsibilities Salesforce, Raiser's Edge, GalaxyReference # 23575Posted on 04 Feb 2019Location(s) Monterey BayExpertise Reservation CenterWork type(s) Regular, Full TimeJob level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
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