Customer Experience Project Manager-CRM Email Marketing Exp.
Job Description
Customer Experience Project Manager I
Position Overview
We are seeking a Customer Experience (CX) Project Manager I to coordinate and deliver cross-functional CX initiatives that improve customer satisfaction, streamline processes, and drive measurable business outcomes. This role will manage project lifecycles, work with product, IT, contact center and analytics teams, and ensure projects are delivered on time, within scope, and aligned to customer experience metrics and compliance standards.
Key Responsibilities
- Manage day-to-day execution and oversight of medium to high-complexity CRM campaigns for Healthcare Professional (HCP) marketing programs.
- Develop and maintain project plans, timelines, and status reports to ensure on-time, high-quality campaign delivery.
- Lead weekly status meetings and provide proactive updates to stakeholders across marketing, operations, and agency teams.
- Collaborate cross-functionally with brand teams, agencies, and internal stakeholders to align on requirements and drive execution.
- Build expertise in assigned therapeutic areas and brand strategies to support campaign effectiveness.
- Monitor and analyze campaign performance metrics, identifying optimization opportunities to improve engagement and ROI.
- Create and maintain project documentation, including workflows, proofing checklists, and campaign tracking tools.
- Identify risks, dependencies, and bottlenecks; implement mitigation strategies to ensure seamless execution.
- Partner with stakeholders to establish and improve campaign processes, data requirements, and approval workflows.
- Manage change requests, assess timeline impacts, and communicate updates effectively to all stakeholders.
- Drive process improvement, automation, and standardization to increase efficiency and scalability of campaign operations.
- Conduct quarterly campaign audits and track adherence to performance SLAs.
- Troubleshoot cross-functional challenges, perform root cause analysis, and implement corrective actions.
- Provide data-driven recommendations to enhance HCP engagement and omnichannel campaign performance.
- Support annual and quarterly planning with brand and omnichannel teams; track campaign execution and resource allocation.
Qualifications
- Bachelors Degree in Business or Marketing or equivalent experience
- 3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience.
- Hands-on work experience in client service, account or response management discipline
- CRM Email marketing experience in an Pharma agency setting (familiarity with Med/Reg process & systems; Veeva Promomats, Marketo a plus
- Account/Client Management (communication/presentation skills).
- Ability to pull and drive strategic insights from Data
- Experience driving and documenting process enhancements.
- Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
- Background in SmartSheet or Asana
- Digital marketing or interactive agency experience is a plus
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
[email protected]
**Please do NOT change the email subject line in any way. You must keep the JobID: : BB14-1987970 -- in the email subject line for your application to be considered.***
Brenna Belardinelli - Recruitment Strategist, Enterprise
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 05/26/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
Everforth Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law.Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.
Copyright 1999 - 2026. CreativeCircle, Inc. All rights reserved.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
Customer Experience Project Manager I
Position Overview
We are seeking a Customer Experience (CX) Project Manager I to coordinate and deliver cross-functional CX initiatives that improve customer satisfaction, streamline processes, and drive measurable business outcomes. This role will manage project lifecycles, work with product, IT, contact center and analytics teams, and ensure projects are delivered on time, within scope, and aligned to customer experience metrics and compliance standards.
Key Responsibilities
- Manage day-to-day execution and oversight of medium to high-complexity CRM campaigns for Healthcare Professional (HCP) marketing programs.
- Develop and maintain project plans, timelines, and status reports to ensure on-time, high-quality campaign delivery.
- Lead weekly status meetings and provide proactive updates to stakeholders across marketing, operations, and agency teams.
- Collaborate cross-functionally with brand teams, agencies, and internal stakeholders to align on requirements and drive execution.
- Build expertise in assigned therapeutic areas and brand strategies to support campaign effectiveness.
- Monitor and analyze campaign performance metrics, identifying optimization opportunities to improve engagement and ROI.
- Create and maintain project documentation, including workflows, proofing checklists, and campaign tracking tools.
- Identify risks, dependencies, and bottlenecks; implement mitigation strategies to ensure seamless execution.
- Partner with stakeholders to establish and improve campaign processes, data requirements, and approval workflows.
- Manage change requests, assess timeline impacts, and communicate updates effectively to all stakeholders.
- Drive process improvement, automation, and standardization to increase efficiency and scalability of campaign operations.
- Conduct quarterly campaign audits and track adherence to performance SLAs.
- Troubleshoot cross-functional challenges, perform root cause analysis, and implement corrective actions.
- Provide data-driven recommendations to enhance HCP engagement and omnichannel campaign performance.
- Support annual and quarterly planning with brand and omnichannel teams; track campaign execution and resource allocation.
Qualifications
- Bachelors Degree in Business or Marketing or equivalent experience
- 3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience.
- Hands-on work experience in client service, account or response management discipline
- CRM Email marketing experience in an Pharma agency setting (familiarity with Med/Reg process & systems; Veeva Promomats, Marketo a plus
- Account/Client Management (communication/presentation skills).
- Ability to pull and drive strategic insights from Data
- Experience driving and documenting process enhancements.
- Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
- Background in SmartSheet or Asana
- Digital marketing or interactive agency experience is a plus
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
[email protected]
**Please do NOT change the email subject line in any way. You must keep the JobID: : BB14-1987970 -- in the email subject line for your application to be considered.***
Brenna Belardinelli - Recruitment Strategist, Enterprise
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 05/26/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
Everforth Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law.Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.
Copyright 1999 - 2026. CreativeCircle, Inc. All rights reserved.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
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