Job Description
Redwood Credit Union is seeking a Loan Closing Coordinator II, who will support RCU’s lending department in the closing and funding processes particularly focused in Mortgage Lending. Working both individually and as part of a team, facilitate the loan closing process including the creation and review of loan closing documents. This position requires extensive knowledge of closing document creation and funding processes and assists in the training and development of junior team members.
The Loan Closing Coordinator II has comprehensive skills in reviewing all loan closing documents for completeness and accuracy, as well as demonstrated ability to balance funding transactions in partnership with title companies utilized to transact the loan.
Key Responsibilities
Closing Document Creation and Loan Funding: o Responsible for the creation and remittance of loan closing documents for closing agent (i.e., Title Company) utilized in loan transactions.o Responsible to ensure that additional/supplemental documents are correctly sent to closing, including those required by underwriting stipulations.
o Review all loan documents for completeness and accuracy.
o Research and follow-through on escalated and complex inquiries from interested parties.
o Assist in the preparation of written procedures and training manuals for matters relating to closing document creation and /or funding loans.
o Validate and correct loan compliance errors, as applicable.
o Utilize strong working knowledge of TRID regulations, particularly those relating to the “Loan Estimate”, “Closing Disclosure” and property timing requirements.
o Ensure quality and compliance of work to RCU policies, procedures as well as RCU’s Investor guidelines including those of Fannie Mae.
o Maintain a thorough working knowledge of Policy and/or Federal, State, and regulatory changes that may affect the loan closing / funding process.
o Conduct thorough review of executed loan documents to maintain compliance with Federal, State and/or local laws.
o Review executed loan documents and validate correct signatures, notary information, title reports and compliance with the lender’s escrow instructions.
o Facilitate and validate the completion of all loan stipulations that are to be obtained “at closing”, “pre-funding” and/or “post funding”.
o Utilize strong understanding of fee tolerance requirements including how to correctly resolve tolerance violations in legal timely manner.
o Review and approve the “Closing Disclosure” document with the “settlement statement” from the closing agent to ensure accuracy which includes but is not limited to:
“Lender” and “Seller” fee credits are correctly itemized.
“Buyer” charged fees from interested parties are accurate and compliant to law.
All applicable fees are listed in correct sections.
Escrow impounds correctly calculated and compliant to law.
o Initiate wire transfer instructions as well as accurately reconcile loan proceeds as per lender’s “Closing Disclosure” and closing agent’s “Settlement Statement”.
o Responsible for facilitating correct remittance of loan proceeds to closing agent(s).
o Input funding information into the loan origination system and export data to create accurate loan tracking records to Member accounts in core banking platform.
o Follow up with any post-closing issues that may arise.
o Provide Support to stack loan documents and deliver to end investor(s) as required. Lending Operations Support: o Assist management with implementation of audit and/or compliance changes as required by new or amended regulations.
o Back up lending phone queue(s) and duties as needed.
o Handle advanced and complex Member and/or interested party inquiries regarding loans originated in lending departments supported.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
- Solid knowledge of mortgage lending guidelines and regulations.
- Clear understanding of RESPA and TRID regulation requirements.
- Thorough knowledge in the use of Internet-based loan origination software; preferred experience working on Accenture Mortgage Cadence and/or Episys Symitar platforms.
- Highly proficient knowledge of investor guidelines (Fannie Mae preferred) and compliance requirements.
- Ability to work in a high paced environment with self-driven initiative to effectively prioritize multiple tasks.
- Strong attention to detail.
- Detailed knowledge of conventional residential loan closing documents.
- Ability to accurately read and comprehend home loan credit documents including “Desktop Underwriter”, Uniform Residential Loan Application (1003), and underwriting stipulations.
- Skill in the operation of personal computers with Intranet and Internet access, and office equipment.
- Ability to communicate effectively both verbally and in writing.
- Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union team members.
- Ability to act independently and confidentially, using discretion and tact.
- Ability to analyze situations and recommend workable solutions.
- Ability and desire to work in a team environment.
The ideal candidate has a combination of education and experience equivalent to a high school diploma with a minimum of three years operational experience in residential lending or closing/funding experience.
Compensation: Base starting range: $27.00 to $35.00 hourly commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
Redwood Credit Union is seeking a Loan Closing Coordinator II, who will support RCU’s lending department in the closing and funding processes particularly focused in Mortgage Lending. Working both individually and as part of a team, facilitate the loan closing process including the creation and review of loan closing documents. This position requires extensive knowledge of closing document creation and funding processes and assists in the training and development of junior team members.
The Loan Closing Coordinator II has comprehensive skills in reviewing all loan closing documents for completeness and accuracy, as well as demonstrated ability to balance funding transactions in partnership with title companies utilized to transact the loan.
Key Responsibilities
Closing Document Creation and Loan Funding: o Responsible for the creation and remittance of loan closing documents for closing agent (i.e., Title Company) utilized in loan transactions.o Responsible to ensure that additional/supplemental documents are correctly sent to closing, including those required by underwriting stipulations.
o Review all loan documents for completeness and accuracy.
o Research and follow-through on escalated and complex inquiries from interested parties.
o Assist in the preparation of written procedures and training manuals for matters relating to closing document creation and /or funding loans.
o Validate and correct loan compliance errors, as applicable.
o Utilize strong working knowledge of TRID regulations, particularly those relating to the “Loan Estimate”, “Closing Disclosure” and property timing requirements.
o Ensure quality and compliance of work to RCU policies, procedures as well as RCU’s Investor guidelines including those of Fannie Mae.
o Maintain a thorough working knowledge of Policy and/or Federal, State, and regulatory changes that may affect the loan closing / funding process.
o Conduct thorough review of executed loan documents to maintain compliance with Federal, State and/or local laws.
o Review executed loan documents and validate correct signatures, notary information, title reports and compliance with the lender’s escrow instructions.
o Facilitate and validate the completion of all loan stipulations that are to be obtained “at closing”, “pre-funding” and/or “post funding”.
o Utilize strong understanding of fee tolerance requirements including how to correctly resolve tolerance violations in legal timely manner.
o Review and approve the “Closing Disclosure” document with the “settlement statement” from the closing agent to ensure accuracy which includes but is not limited to:
“Lender” and “Seller” fee credits are correctly itemized.
“Buyer” charged fees from interested parties are accurate and compliant to law.
All applicable fees are listed in correct sections.
Escrow impounds correctly calculated and compliant to law.
o Initiate wire transfer instructions as well as accurately reconcile loan proceeds as per lender’s “Closing Disclosure” and closing agent’s “Settlement Statement”.
o Responsible for facilitating correct remittance of loan proceeds to closing agent(s).
o Input funding information into the loan origination system and export data to create accurate loan tracking records to Member accounts in core banking platform.
o Follow up with any post-closing issues that may arise.
o Provide Support to stack loan documents and deliver to end investor(s) as required. Lending Operations Support: o Assist management with implementation of audit and/or compliance changes as required by new or amended regulations.
o Back up lending phone queue(s) and duties as needed.
o Handle advanced and complex Member and/or interested party inquiries regarding loans originated in lending departments supported.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
- Solid knowledge of mortgage lending guidelines and regulations.
- Clear understanding of RESPA and TRID regulation requirements.
- Thorough knowledge in the use of Internet-based loan origination software; preferred experience working on Accenture Mortgage Cadence and/or Episys Symitar platforms.
- Highly proficient knowledge of investor guidelines (Fannie Mae preferred) and compliance requirements.
- Ability to work in a high paced environment with self-driven initiative to effectively prioritize multiple tasks.
- Strong attention to detail.
- Detailed knowledge of conventional residential loan closing documents.
- Ability to accurately read and comprehend home loan credit documents including “Desktop Underwriter”, Uniform Residential Loan Application (1003), and underwriting stipulations.
- Skill in the operation of personal computers with Intranet and Internet access, and office equipment.
- Ability to communicate effectively both verbally and in writing.
- Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union team members.
- Ability to act independently and confidentially, using discretion and tact.
- Ability to analyze situations and recommend workable solutions.
- Ability and desire to work in a team environment.
The ideal candidate has a combination of education and experience equivalent to a high school diploma with a minimum of three years operational experience in residential lending or closing/funding experience.
Compensation: Base starting range: $27.00 to $35.00 hourly commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
About Redwood Credit Union
Redwood Credit Union is a full-service financial cooperative, assisting consumers and small business owners with achieving their financial goals and dreams since 1950. We’re a financial cooperative that truly cares about the financial goals and dreams of those who do business with us. With a wide variety of products and services designed to meet our Members’ financial needs, there’s something for everyone. And each Member actually owns part of the Credit Union and has a voice in what we do and how we do it.
An excellent place to work, for 19 years running, RCU has been awarded Best Places to Work by the North Bay Business Journal and was recognized by Forbes as one of “America’s Best Small Employers”. We continue today to build upon a solid philosophical and business foundation—treating Members with respect and personal care while offering unbeatable value.
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