Job Description
Are you passionate about helping others and making a real impact in your community? The City of Chesapeake's Department of Human Services is looking for a dedicated and detail-oriented Benefits Program Worker to join our team!
In this role, you'll be the critical connection between individuals and families in need and the financial, medical, and nutritional assistance that can change their lives. You'll guide applicants through the eligibility process, conduct interviews, assess needs, and ensure they receive the right support at the right time.
TYPICAL TASKS:
- Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing programs.
- Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases.
- Determines employability of clients; establishes client needs, and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients. Collects, organizes, analyzes, and documents data in the determination of the most beneficial assistance plan for the client; checks data calculations for accuracy; determines or re-determines program(s) for which eligible.
- Grants or denies benefits and notifies the recipient of determination.
- Screens telephone calls relating to public assistance and service programs; provides information.
- Plans, manages, and implements case actions. Enters or updates information/data in a computer database; runs VEC and DMV checks on applicants/clients.
- Performs routine office tasks such as typing correspondence, data entry, preparing periodic reports for supervisor, filing, faxing, telephoning, and photocopying.
- Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse ourBenefits Brochure for a full list of benefits and employee perks.
Are you passionate about helping others and making a real impact in your community? The City of Chesapeake's Department of Human Services is looking for a dedicated and detail-oriented Benefits Program Worker to join our team!
In this role, you'll be the critical connection between individuals and families in need and the financial, medical, and nutritional assistance that can change their lives. You'll guide applicants through the eligibility process, conduct interviews, assess needs, and ensure they receive the right support at the right time.
TYPICAL TASKS:
- Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing programs.
- Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases.
- Determines employability of clients; establishes client needs, and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients. Collects, organizes, analyzes, and documents data in the determination of the most beneficial assistance plan for the client; checks data calculations for accuracy; determines or re-determines program(s) for which eligible.
- Grants or denies benefits and notifies the recipient of determination.
- Screens telephone calls relating to public assistance and service programs; provides information.
- Plans, manages, and implements case actions. Enters or updates information/data in a computer database; runs VEC and DMV checks on applicants/clients.
- Performs routine office tasks such as typing correspondence, data entry, preparing periodic reports for supervisor, filing, faxing, telephoning, and photocopying.
- Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse ourBenefits Brochure for a full list of benefits and employee perks.
About City of Chesapeake
Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living.
Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family.
Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country!
The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history.
Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake.
Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.