Job Description:

Note: Fidelity is not providing immigration sponsorship for this position.

The Role
We are looking for Site Reliability Engineer who solve operational problems by building software. In this role, you will improve reliability, reduce toil, and enhance production systems by writing code, building automations, and leveraging modern AI-assisted development tools. The position requires a deep understanding of application and infrastructure support and expert with supporting cloud computing environments.

This is a hands-on engineering role not a traditional support position.

The Expertise You Have and The Skills You Bring

• 2 plus years of experience in systems and platform operations and technology management

• Experience in Cloud computing(Azure and AWS), VMs, Windows and Linux.

• Experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes.

• Build automation, scripts, and lightweight tools to eliminate repetitive manual work and improve operational efficiency.

• Experience in Python scripting and PowerShell skills are highly preferred.

• Experience with analytics and monitoring tools such as Grafana, Splunk and Datadog

• Experience supporting 24/7, continuous availability production and managed environments.

• Good understanding of software architecture helps empower software developers and engineers to build platforms with greater resiliency and fault tolerance in mind.

• SRE (Site Reliability Engineering) principles a plus - resiliency, observability, and governance gating

• Participate in on-call rotations, respond to incidents, execute runbooks, and ensure clear communication and handoffs.

• Experience with continuous integration tools, such as Jenkins and AWX

• Good to have knowledge of networking, firewalls and load balancers.

• Knowledge of best practices for IT operations in an always-on, always-available service model

• Ability to work across teams to continuously analyze system performance in production, troubleshoot consumer reported issues, and proactively identify areas in need of optimization.

• An ability to lead change in a creative and collaborative manner with business and technical partners.

• Great communication, collaboration, and interpersonal skills

• Optional certifications: AWS, Azure related credentials.

The Team
As a member of the Fidelity Health Recordkeeping Production Support and WI CloudOps team, you will collaborate with other technology professionals to support WI Technology - Cloud Platform solutions. The team brings together individuals from diverse technical backgrounds, and the role offers exposure to a wide range of challenges.

Ideal candidates will have a background in Site Reliability with a strong desire to expand into the other domain, or prior experience as a Site Reliability Engineer. We are looking for a systems-thinking Site Reliability Engineer who has helped teams scale through production insights, operational automation, developer enablement, real-time metrics, and continuous improvement.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

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Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.