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Network Operations Engineer
at Apex Systems, Inc.
Greeley, CO

Network Operations Engineer
at Apex Systems, Inc.
Greeley, CO

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Contacts

Description

Apex Systems has a client with an immediate opening for a Network Operation Engineer for a 12 Month Contract to work onsite in Denver Co. If you are interested in learning more about the below role please reach out directly to Brian McCann at bmccann@apexsystems.com

Position: Network Operations Engineer

Location Denver, CO

Length: 12 Month Contract

Duties:

  • We are seeking a Tier 1 -2 NOC Operator or a solid network engineer.
  • This would include working with our remote monitoring and management tools.
  • In this position, you will be responsible for acting as the first line of technical support for our customers.
  • Under limited supervision, you will assist in the planning, monitoring, and troubleshooting of the underlying network and transport equipment and associated ILA huts.
  • You will respond to customer tickets and document troubleshooting steps.
  • This means handling those tickets throughout the full lifecycle of the event from creation to completion and escalating to Tier 3 support as needed.

Must Have:

  • Strong Organizational and Process oriented
  • Solid Knowledge of Telecom Facilities - HVAC, DC Power, Generator and protect power systems
  • Self Starter - task oriented and minimal guidance to complete well defined tasks

Essential Duties:

  • Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
  • Provide accurate, timely, and professional documentation on all supported issues.
  • Provide a high level of professionalism and customer service.
  • Follow up on all incidents in a timely and professional manner.
  • Quickly identify and escalate high-priority issues.
  • Accurately triage/assign/escalate tickets per standard operating procedures.
  • Efficiently and accurately, resolve all assigned incidents.
  • Identify and document incident resolution and support knowledge.
  • Complete all assigned duties in a timely and accurate manner.
  • Adhere to the schedule and have dependable attendance.
  • Outstanding written and verbal communication skills
  • Ability to work well under pressure and adapt in a fast-paced environment
  • Ability to work independently in a collaborative, team setting
  • Eagerness to learn new technologies and build professional skills
  • Excellent people skills; the ability to show empathy and be a good listener
  • Excellent organizational skills

Technically competent

  • Strong critical-thinking skills that facilitate expedient problem solving
  • Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must
  • Prior experience with facilities management to include HVAC, DC Power, Generators, Access Control and Environmental reporting
  • Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.


VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

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