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Project Management Professional - II
at Apex Systems, Inc.
Piscataway, NJ

Project Management Professional - II
at Apex Systems, Inc.
Piscataway, NJ

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TITLE: Community Content Manager

LOCATION: Piscataway, NJ


* Manage moderation team to ensure all community content is clean, concise and relevant
* Work closely with the vendor, social and support editorial teams, attending briefings and strategy sessions to build community content designed to create passion and grow the community.
* Drive programs to drive a higher balance of user-generated content, member conversations and peer-to- peer support / networking
* Promote community content on Twitter and other social channels
* Manage Solutions Rate strategy to ensure community questions are being answered by members, moderators and customer service reps
* Manage content tagging strategy so community content renders into CLIENT WEBSITE search and the support site.
* Measure, analyze and report on content trends, support issues and account sensitive issues that require immediate attention.
* Work with community manager and community leaders to identify the best community members to assist in growing ambassadors program
* Develop innovative content programs and strategies through collaboration with the support content team and customer service.
* Work closely with Jive product management to triage and funnel user requirements for inclusion into the product road map when appropriate
* Develop and manage the strategy for cleaning out and archiving outdated content to help the health and wellness of the community
* Work with the vendor to identify issues in the community, log and track them through to resolution
* Provide ongoing feedback on user needs and make recommendations on UI, suggested customization and enhanced functionality as needed
* Measure, analyze and report on qualitative and quantitative community usage, working with contacts across the business to also determine impact on business results
* Create new spaces within community and train community facilitators across the organization who may have limited or no experience with community management

If interested, please contact Timothy Myers at tmyers@apexsystems.com. Please include your most up-to-date resume.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

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