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Quality Engineer, Architectural Specialties Supply Chain Job
at Armstrong World Industries
Lancaster, PA

Quality Engineer, Architectural Specialties Supply Chain Job
at Armstrong World Industries
Lancaster, PA

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Job: Quality
Primary Location: Lancaster, Pennsylvania
Relocation Offered: Yes 
Employment Status: Full-Time
Travel: 20%


Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!


Armstrong World Industries (AWI) is currently seeking a Quality Engineer, Architectural Specialties Supply Chain to join our Procurement/Quality team at our headquarters in Lancaster, PA. The Quality Engineer will mainly be responsible for performing engineering duties in support of quality, project risk assessment, customer service, reporting and analysis, and process improvement.


Note: Relocation assistance is available to the Lancaster area for this position. Up to 20% travel will be required.


Responsibilities of the Quality Engineer:



  • Investigate customer complaints, issue non-conformance reports, monitor corrective action plans
  • Develop Quality Assurance and Design requirements with New Product Development Teams
  • Improve customer satisfaction and reduce product claims
  • Conduct and perform quality assessments; collect and analyze data for claims and quality
  • Provide technical support to AS Project Coordinators and Project Managers


Project Risk Assessment

  • Evaluate incoming orders for custom Ceilings and Walls
  • Assess manufacturing resource needs in terms of materials and factory capabilities
  • Determine manufacturing risks (new product, new process, new suspension method)
  • Implement countermeasures to offset risks and ensure on-time quality products to jobsites


Customer Service

  • Develop an understanding of customer needs and take actions to ensure that needs are met
  • Effectively communicate proposed solutions to internal customers, management, or other interested parties through written proposals and oral presentations
  • Establish collaborative relationships throughout the organization and with suppliers to work cooperatively to resolve issues and concerns


Reporting and Analysis

  • Compile and analyze statistical data to develop policies, procedures, methods, standards, and reports for Architectural Specialties supply chain
  • Provide monthly updates to Key Performance Indicators and Dashboards
  • Develop business insights based on analysis of results, and communicate key findings to management to facilitate data driven decision making
  • Provide analytical and reporting capabilities to procurement and sourcing initiatives


Process Improvement

  • Support Quality Improvement and Process Improvement initiatives. Lead and facilitate ad-hoc improvement and project teams. Seek to improve processes/quality and make recommendations
  • Participate in Capacity Building activities at Internal and External suppliers
  • Assume ownership of ongoing cost savings initiatives, including implementation, tracking, and measurement
  • Administer and maintain supply chain document management solutions both internally and between Armstrong Architectural Specialties and suppliers
  • Create, update, and maintain standard work process documentation.


Required Qualifications and Education of the Quality Engineer:

  • Bachelor’s degree preferred in Mechanical, Industrial or other Engineering discipline with a minimum of 5 years experience in Manufacturing or Quality.
  • Proficiency with MS Office including Microsoft Excel
  • Prior demonstrated ability to read blueprints
  • Strong analytical and problem solving skills,
  • Ability to interpret quantitative data and communicate results clearly and concisely
  • Experience with Minitab (preferred)


Why Armstrong World Industries?


Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. We built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


Benefits Package

  • Standard benefit package offerings: Medical, dental, prescription drugs, life insurance
  • Long term disability coverage
  • Vacation and sick time
  • Product discount programs
  • 401k Match


About the Location (Lancaster, PA):

Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.



Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Veterans



Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.


AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to AWI via mail, email or in any form and/or method, including to AWI's resume database will be considered AWI property.


AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee.

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