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Service Dispatcher
at AGILANT SOLUTIONS INC.
Port Washington, NY

Service Dispatcher
at AGILANT SOLUTIONS INC.
Port Washington, NY

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Description

Job Description

Service Dispatcher

 

Position Summary

The Dispatcher will respond to requests for maintenance, repair and purchasing new equipment. This includes maintaining and tracking inventory, approving requests and scheduling delivery of products and equipment. Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Exceptional customer service is at the heart of our success. Our dispatchers work with customers, business partners and drivers to deliver exceptional solutions.

 

Responsibilities

  • Take incoming customer calls.
  • Schedule and coordinate all service calls as calls are received.
  • Create dispatch ticket for all service calls.
  • Dispatch Service Technicians, one call at a time.
  • Dispatch Service Technicians from home to first call.
  • Debrief Service Technicians after completion of each call.
  • Respond to all messages left overnight.
  • Maintain the dispatch board / schedule.
  • Contact customers with a “Parts Pending” status as parts are received for scheduling.
  • Follow up on all pending and recommended work with customer
  • Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.
  • Order parts for special orders.
  • Update customer files as information is received from installation.
  • Maintain customer history files in database and file service orders
  • Prepare paperwork for all manufacture warranty parts
  • Facilitate return of warranty parts
  • Update service database from service ticket
  • Maintain service invoice log
  • Compare service timecards and work orders to service schedule and check for accuracy service time cards for accuracy

 

Minimum Qualifications

  • Bachelor’s Degree (Preferred)
  • 1 year of experience in a customer service-oriented role
  • Proficient with Microsoft Office (Word, Outlook, Excel) and other business-related applications
  • Excellent typing skills and Excellent knowledge of Microsoft Office Programs (Word, Outlook, Excel, PowerPoint)

 

It’d be great if you also have:

  • Experience in a call center environment
  • Strong customer service skills and the ability to satisfactorily resolve all issues
  • Ability to multi-task, with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations

 

To Help You Succeed

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

 

 

 

 

 

 

Company Description

As a leading digital transformation company, Agilant Solutions Inc. (formally ASI Systems Integration Inc.) builds world-class IT solutions that fit the unique requirements of our customers. Representing the most influential OEMs in the industry, ASI rides on the cutting edge of the technology wave. We provide Business Advisory and Consulting Services, Digital Transformation as well as Operational Services including Infrastructure Optimization, Security, Mobility, Cloud and Big Data. Our services and solutions are customized to the client’s individual IT needs and goals which strive to reduce business complexity, increase agility and deliver faster time to value.

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