Job Description
Position: Risk / Fraud Analyst
Reports To: Director of Risk
Direct Reports: None
Description
Summary: Under general supervision, the risk analyst position is an individual contributor to a department responsible for the protection of financial losses for the company. Under general supervision, the Risk/Fraud Analyst conducts risk monitoring activities using online exception reporting tools and other investigative strategies to investigate unusual transactions processed on merchant accounts. Conducts investigations which includes holding funds on merchant deposits and communicating with agents until the investigation is completed. This department works closely with finance and is the last line of defense in mitigating financial losses to the company, merchants and partners.
Primary Responsibilities
Review Merchant Exception Reports using an online reporting system to identify and mitigate risk and losses related to merchant credit card transactions processed daily
When deemed appropriate, conducts investigations on merchant processing including suspending deposit until the investigation is completed.
Collect documentation from merchants to verify information with issuing banks or other outside resources
Conducts merchant interviews related to investigation
Communicate with referring ISO/Agent on progress of investigations and holds affecting merchants
Initiate or respond to e-mail communications with other MAC (Merchant Acquiring Committee) members regarding fraudulent or high-risk merchants; share information regarding merchant processing patterns where relevant to prevent further or future losses
Daily case reporting
Skills Required
Strong deductive reasoning skills; can infer information gathered from multiple sources
Ability to identify patterns or recognize anomalies in a fast-paced environment
Able to read and fully understand personal and business credit reports, bank statements in order to assess a merchant's financial condition and wherewithal.
Knowledge of payment processing and the various departments that connect with risk such as Underwriting, outside / inside sales
Knowledge of ACH returns, chargebacks and how each relate to risk management
Ability to convey difficult news compassionately in support of building long-term relationships with merchants and ISOs
Ability to adhere to strict deadlines pertaining to financial holds and releases
Ability to effectively communicate both written and verbal
Experience and Education
Minimum of 3 years prior experience in a Risk Management or Credit Underwriting role, preferably within the payment card industry
Prior use of transaction monitoring or risk assessment software and reporting tools
Knowledge of G2 web monitoring systems
Proficiency with Microsoft Office applications
Payment industry knowledge
Hours required for this position are M-F 8:00 AM - 5:00 PM in office. Some holidays, weekends and overtime may be required occasionally.
Please submit salary requirements for immediate consideration
Company Description DFW's Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023, 2024, 2025 Winner)Top 10 places to work in DFW
Inc 5000 List of Fastest Growing Private Companies for 2021, 2022, 2023, 2024, 2025
Small financial services firm with an amazing team environment
Generous benefits package
401K with employer match Company Description DFW's Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023, 2024, 2025 Winner) Top 10 places to work in DFW Inc 5000 List of Fastest Growing Private Companies for 2021, 2022, 2023, 2024, 2025 Small financial services firm with an amazing team environment Generous benefits package 401K with employer match
Position: Risk / Fraud Analyst
Reports To: Director of Risk
Direct Reports: None
Description
Summary: Under general supervision, the risk analyst position is an individual contributor to a department responsible for the protection of financial losses for the company. Under general supervision, the Risk/Fraud Analyst conducts risk monitoring activities using online exception reporting tools and other investigative strategies to investigate unusual transactions processed on merchant accounts. Conducts investigations which includes holding funds on merchant deposits and communicating with agents until the investigation is completed. This department works closely with finance and is the last line of defense in mitigating financial losses to the company, merchants and partners.
Primary Responsibilities
Review Merchant Exception Reports using an online reporting system to identify and mitigate risk and losses related to merchant credit card transactions processed daily
When deemed appropriate, conducts investigations on merchant processing including suspending deposit until the investigation is completed.
Collect documentation from merchants to verify information with issuing banks or other outside resources
Conducts merchant interviews related to investigation
Communicate with referring ISO/Agent on progress of investigations and holds affecting merchants
Initiate or respond to e-mail communications with other MAC (Merchant Acquiring Committee) members regarding fraudulent or high-risk merchants; share information regarding merchant processing patterns where relevant to prevent further or future losses
Daily case reporting
Skills Required
Strong deductive reasoning skills; can infer information gathered from multiple sources
Ability to identify patterns or recognize anomalies in a fast-paced environment
Able to read and fully understand personal and business credit reports, bank statements in order to assess a merchant's financial condition and wherewithal.
Knowledge of payment processing and the various departments that connect with risk such as Underwriting, outside / inside sales
Knowledge of ACH returns, chargebacks and how each relate to risk management
Ability to convey difficult news compassionately in support of building long-term relationships with merchants and ISOs
Ability to adhere to strict deadlines pertaining to financial holds and releases
Ability to effectively communicate both written and verbal
Experience and Education
Minimum of 3 years prior experience in a Risk Management or Credit Underwriting role, preferably within the payment card industry
Prior use of transaction monitoring or risk assessment software and reporting tools
Knowledge of G2 web monitoring systems
Proficiency with Microsoft Office applications
Payment industry knowledge
Hours required for this position are M-F 8:00 AM - 5:00 PM in office. Some holidays, weekends and overtime may be required occasionally.
Please submit salary requirements for immediate consideration
Company Description DFW's Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023, 2024, 2025 Winner)Top 10 places to work in DFW
Inc 5000 List of Fastest Growing Private Companies for 2021, 2022, 2023, 2024, 2025
Small financial services firm with an amazing team environment
Generous benefits package
401K with employer match Company Description DFW's Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023, 2024, 2025 Winner) Top 10 places to work in DFW Inc 5000 List of Fastest Growing Private Companies for 2021, 2022, 2023, 2024, 2025 Small financial services firm with an amazing team environment Generous benefits package 401K with employer match